About this role
Job summary
We are looking for a compassionate experienced administrator who can work unsupervised, using their own initiative and judgement to prioritise their workload a problem-solver who can navigate the complexities of a healthcare environment with a calm attitude. Flexible and committed team player, you will need excellent communication and interpersonal skills to build effective working relationships.
We welcome candidates from all professional backgrounds, including corporate administration, customer service, retail, hospitality, and the public sector, as well as those with previous NHS experience
This is a dynamic position where you will rotate through various areas, including the Surgical Reception Unit, Pre-assessment Clinic, Theatre Reception, and Grafton Way--all located within the UCLH buildings.This position requires a flexible approach to working hours, with core hours between 6:30am and 5:00pm, depending on the area you are assigned to. Please note, early morning starts from 6:30am are required to fulfil the rota in some areas.
This role is about more than just administrative tasks; it's about being a vital part of a patient's healthcare journey. You'll be the central hub of a busy clinical team, coordinating everything from patient appointments to critical data management. You'll be the first point of contact for patients who may be anxious or stressed, and your ability to communicate clearly and empathetically will directly impact their experience.
Main duties of the job You'll use your sharp problem-solving skills to manage complex inquiries, proactively identify potential issues in patient care, and ensure seamless communication across all teams escalating any complex issues to the line manager. Are you ready to make a difference? Apply now to join a team dedicated to delivering top-quality patient care, excellent education, and world-class research. This is a fantastic opportunity for a highly organised and empathetic individual to join our team. We are looking for an experienced administrator with excellent communication and problem-solving skills who is proactive and can work autonomously while also being a collaborative team player. The ideal candidate will have a proven track record in coordinating care pathways, managing data effectively, and supporting clinical teams in a fast-paced environment. Your ability to supervise and mentor hew starters will be essential to maintaining our high standards. You will be instrumental in ensuring a smooth and efficient service, ultimately contributing to the best possible patient experience.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
1.Administrative Knowledge & Qualifications Essential
Educated to GCSE level (or equivalent) Grade C or above in English and Maths, with knowledge of a full range of administrative procedures acquired through training and experience in an administrative environment
2.Customer-Facing & Problem-Solving Experience Essential
Experience working in a customer-facing or non-routine environment, demonstrating initiative, problem-solving, and resolving queries to ensure first-class service delivery.
3.Communication & Sensitivity Essential
Ability to communicate clearly, tactfully, and empathetically with a wide range of patients, carers, and staff, including situations involving anxious patients or potential barriers to understanding
4.Workload Management & Independence Essential
Ability to work independently, manage and prioritise own workload, and use judgment to make decisions or escalate complex issues appropriately in a fast-paced environment.
5.IT Competency & Data Management Essential
Advanced keyboard skills and competent use of IT systems to accurately input, maintain, and process patient pathways and clinic data.
6.Alignment with Trust Values & Flexibility Essential
Demonstrable commitment to UCLH Trust values (Safety, Kindness, Teamwork, Improving) alongside a flexible approach to shift patterns, start times (e.g., 6:30 AM starts), and rotating across different departmental sites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospitals
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)