About this role
JOB SUMMARY
The Client Support Representative is primarily responsible for the effective processing of contractual and non-contractual policy changes and all Client requests in accordance with established policies and procedures.
PRIMARY RESPONSIBILITIES:
A. Processing of Non-Contractual policy changes and Client requests:
• Checks documents received for completeness and return to source Units, if applicable
• Processes requests within standards
• Prepares and dispatches contract endorsements, as applicable
• Updates Tracking and Productivity Logs on completion of tasks
• Ensures that documents are placed to be scanned and filed
B. Processing of Contractual policy changes:
• Receives Daily/ Weekly/ Monthly/ Yearly Changes reports from Technology Services
• Processes change (alterations) within standards
• Updates Tracking and Productivity Logs on completion of tasks
SECONDARY RESPONSIBILITIES:
• Provides timely feedback and responds to queries from FA, FASST and Clients
• Completes monthly, quarterly and half-yearly projects as necessary
• Participates in meetings and Team Building exercises
• Performs any other functions as required by Team Leader/ Coordinator
QUALIFICATIONS
EDUCATION
Minimum 5 CSEC passes inclusive of Grade 1 or 2 in Mathematics and English A and
8 CAPE passes (full certificate) or an equivalent diploma or professional certificate
EXPERIENCE
Minimum two (2) years experience in a corporate office environment
Please note that our recruitment and selection policy requires you to present a police certificate of character no older than 6 months from the date of stamp.
We thank you for your application. However, only if you have been short-listed, you will be contacted