About this role
Come join us We’re seeking a motivated, detail-oriented operations professional who thrives in a fast-paced, highly collaborative environment. As the Senior Analyst, Partner Ecosystem & Alliances Operations, you’ll play a key role in improving responsiveness, support, and accountability across our partner and alliance motions. You will triage and coordinate incoming partner-related requests, ensure timely follow-up, and orchestrate cross-functional actions to keep work moving efficiently.
This is a highly visible role that requires clear, proactive communication and strong follow-through. You’ll manage a high volume of requests while maintaining accuracy and meeting service-level expectations (typically within 24 hours). The ideal candidate has experience in operations or program support, is comfortable coordinating across teams, and brings a customer-service mindset to every interaction.
What you’ll do You will support two core areas—Partner Ecosystem and Alliances—and help ensure processes run smoothly end-to-end. Partner Ecosystem
• Manage potential partnership requests (external and internal) and orchestrate cross business unit • Work with legal to drive agreements execution and ensure compliance • Partner training and certification orchestration • Manage key partner material update and release • Orchestrate partner investment • Front desk management • Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance • Industrialize our sales tagging process to provide accurate reporting to stakeholders
Alliances
• Help facilitate the Microsoft governance process, coordination, Legal compliance actions • Facilitate rhythm of the business calls with Microsoft related to Partner center • Manage Microsoft Investment, Influence and Incentive programs • Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country • Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft • Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed • Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes • Support with all aspects of Avanade Alliances Operations . Skills and Experience
• High attention to detail and pride in delivering high-quality work
• Strong customer-service mindset; highly responsive and comfortable working with urgency • Proven ability to manage a high volume of activities while maintaining accuracy • Strong analytical and problem-solving skills • Clear written and verbal communication skills; able to align stakeholders and keep work moving • Proactive, organized, and able to follow established processes while identifying opportunities to improve them • Working knowledge of Power BI, Microsoft Excel, and SharePoint (or similar tools) • Ability to work US Eastern time zone hours three days per week Nice to have
• Experience supporting partner programs, alliances, or indirect sales motions • Familiarity with contract or agreement workflows and working with legal or compliance teams • Knowledge of Microsoft partner ecosystem concepts (e.g., Partner Center, co-sell) or similar partner platforms • Process improvement mindset with experience documenting and refining operational procedures
Location & work hours This role is based in Krakow, Poland. Candidates must be able to support US Eastern working hours three days per week as part of the team’s operating rhythm.
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