About this role
Position Summary Responsible for developing and validating light microscope applications and solutions. Work closely with cus-tomers to understand pain points and market trends and translate them into system requirements. Collaborate with ZEISS global R&D and third-party partners, and provide application support / solutions to Product Man-agement, Sales, and Marketing to drive customer success and business growth.
Main Task l Develop, optimize, and validate light microscope applications and workflows for customer use cases. l Work directly with customers to understand their samples, workflows, and pain points, and define corresponding application requirements. l Translate customer and application requirements into clear input for Product Management and R&D (features, specifications, usability improvements). l Create and maintain application-related documentation and materials (application notes, demo scripts, user guides, slide decks). l Support global product launches with application scenarios, demo stories, and technical enablement content. l Contribute application feedback to competitive analysis and partner solution evaluation. Collaborate closely with global cross-functional teams (Product Management, R&D, Marketing, Sales, Service) to ensure customer application needs are addressed.
Education
Master’s degree or above in Biology, Clinical or related science field. Experience l Typically 5+ years of experience as Application Engineer, Field Application Engineer, or Technical Support Engineer on light microscopes l Strong hands-on skills in system setup, integration, and application testing. l Proven experience in working directly with customers on application development, validation, and issue resolution. l Ability to translate customer workflows and requirements into clear technical specifications and improvement proposals. Other skills l Solid problem-solving skills, with the ability to analyze complex application issues and drive root cause resolution. l Strong communication skills, capable of explaining complex technical topics to both technical and non-technical stakeholders. l Fluent in English (written and spoken). l Willingness to travel to customer sites and other ZEISS locations as required.
Your ZEISS Recruiting Team