About this role
BUSINESS MANAGEMENT Business Generation
• Business Management: Identification & development of relationships with key Chinese companies and generation of business including trade, deposit, remittances, guarantees and FX income. • Satisfy Internal Customers: Frequently meet with key internal departments (FI/ Legal/ CTP/ Branch, etc.) to streamline issues and processes. • Cross Sell: Increase share of wallet by pitching maximum products from our Corporate/ Retail, Investment & Transaction Banking shops. • Attend Customers: Satisfy customer queries and requirements in a timely manner. Portfolio Management
• Improving Customer Understanding: Educate Chinese customers of Banking policies/ practices/ products. • Customization: Envisage & improvise banking products, as per customer requirements thereby improving customer satisfaction. • Housekeeping: Ensure that all related administrative functions, including file maintenance, governance, call reports, etc. are performed frequently thereby adhering to the internal, external audit policies and regulations resulting in satisfactory audit ratings. • Audit & Compliance: Conduct due diligence on transactions and processes. in order to determine the risk profile in compliance with relevant regulations and adherence to laws, regulations, policies & procedures set by external & internal regulators, resulting in avoidance of penalties and objections while maximizing portfolio health. • Portfolio Health: Closely monitoring the performance of accounts within their portfolio to detect early warning signals in order to achieve higher levels of quality through minimizing issues. • Stay Receptive: Keep track of market conditions and be receptive to changing needs CLIENT MANAGEMENT Quality of Service
• Effective communication: Conducting frequent business calls to review client’s service levels to identify shortfalls and recommend actions to improve performance through identifying and escalating customer feedback relating to process and system issues. • Consistent service: Lead the relationship with product partners, through monitoring performance and taking appropriate action to ensure agreed service standards are consistently delivered. • Complaint Resolution: Resolve issues/queries independently and recommend alternative sources/courses of action if unable to assist, to ensure that efficient, day to day customer service is delivered
Minimum educational qualifications:
• Bachelor's Degree or equivalent.
Minimum experience:
• 3-5 years of relevant experience, preferably in Corporate or Commercial Banking