About this role
Job summary
Are you an organised, customer-focused individual who enjoys making a difference to patient care? Join our friendly and supportive clerical team, where you'll play a vital role in ensuring patients receive timely therapy appointments and an excellent service experience.
In this rewarding role, you will be responsible for managing referrals and coordinating outpatient therapy bookings, helping to keep services running efficiently and effectively. Working as part of the Appointments Booking Team, you'll liaise with patients, clinicians, and colleagues to ensure appointments are arranged smoothly and accurately.
Based across Frimley Park Hospital and Fleet Community Hospital, you'll become part of a welcoming team environment where collaboration, support, and professional development are encouraged.
What you'll enjoy:
Working within a friendly and supportive team Making a real impact on patient journeys and experiences Developing valuable NHS administrative and customer service skills Working across two well-established healthcare sites Being part of a service that helps patients access the care they need If you're highly organised, have excellent communication skills, and enjoy working in a busy, patient-focused environment, we'd love to hear from you. Join us and play an important part in delivering outstanding care to our community.
Main duties of the job
As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments. You will be mainly based at Frimley Park Hospital with the opportunity to work at Fleet Community Centre. To be responsible for managing clinicians' diary templates To make sure that all new patients are registered To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics. To provide administrative support to the Dietetic outpatients service. To provide administrative support to the Therapy outpatients service. To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department. To liaise with other departments to ensure seamless patient care. To maintain an exemplary standard of customer care and patient confidentiality.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications Essential
NVQ Level 3 English / Maths or equivalent
Skills & Knowledge Essential
Good organisational Skills Attention to detail Administrative skills Basic IT Knowledge
Desirable
Process knowledge of NHS bookings Knowledge of EPIC
Experience Essential
Reception or relevant customer experience Previous contact in a working environment with the general public
Desirable
Working in a Team Working in a large diverse public sector organisation e.g. NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road, Camberley
Frimley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)