About this role
Job summary
The post holder will work across different sites within the Trust working with patients and family members with hearing and communication difficulties.
The post holder will perform admin and clerical work to aid the running of the service and is expected to use his/her own initiative and skills in accordance with the Department's requirements. This role covers both Adults and Paediatrics.
Main duties of the job
Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.
Provide admin support for both Adult and Paediatric Audiology Services.
All duties and responsibilities of a clerical band 2 role.
Processing new referrals and internal referrals into the service.
Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways. Along with effectively using Audiology waiting lists, including validation as and when required.
Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.
Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience
Communicate effectively with people who have hearing and communication difficulties
Communicate with people on various levels e.g. patients and Consultants
Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.
Use empathy when dealing with anxious or distressed patients and relatives.
Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.
Any other duties as identified by the Admin Team Leader
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge & Experience Essential
Experience working with the general public Experience of working in a busy and demanding office Experience planning and organising workloads Experience handling telephone calls Excellent knowledge of Microsoft packages and associated software Experience within an administration role
Desirable
Experience working in a patient facing post Previous experience working with people with hearing and communication difficulties Previous hospital, social care of similar experience Knowledge of the Trusts patient management system (CAMIS) Knowledge of the audiology patient management system (Audit Base)
Qualifications & Training Essential
GCSE Maths grade C or above (or equivalent) GCSE English grade C or above (or equivalent) Competent use of basic computer programmes
Desirable
RSAIII qualification NVQ 2/3 Administration Relevant secretarial training/ qualifications
Personal Attributes & Skills Essential
Good verbal and written communication skills Tactful Mature attitude Friendly and approachable Ability to work within a team Ability to communicate at all levels including with senior members of the team Ability to cope with challenging conversations/situations Ability to work unsupervised Ability to work to deadlines and prioritise workload Ability to grasp new concepts Self-motivated Flexible Positive attitude towards the work environment To have an awareness of the sensitive nature of patient information, ensuring it is stored and disposed of in an appropriate way
Desirable
Ability to remain calm under pressure Awareness of own limitations and knowing when to escalate to senior team members
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address Sandringham Health Centre, Hearing Rehabilitation
Sandringham Road
Intake
DN2 5JH
United Kingdom
Employer's website https://www.dbth.nhs.uk/ (Opens in a new tab)