About this role
Job summary
To support the provision and management of the IVT waiting lists at Doncaster and Bassetlaw Teaching Hospitals and provide administrative support to the Divisional clinical admin teams.
The post holder will provide administrative/reception service support to facilitate the patient pathway. The post holder will work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks as and when required.
The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.
The post holder will ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.
The post holder may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working/cross cover with other reception areas/wards.
Main duties of the job
Management of waiting list:
Maintain IVT waiting lists, ensuring that Trust waiting times targets are achieved, plan IVT lists and liaise with consultants, secretaries and general manager as necessary to ensure the mix of patients and procedures is acceptable
Liaise with other waiting list offices within the trust
Cancel IVT lists as required and notify patients of cancellations/changes.
Provide an outpatient/inpatient booking service, using PTLs and agreed processes to ensure effective use of clinic/theatre capacity in accordance with national/local/clinically instructed waiting times.
Use patient administration systems (Camis) to record and examine information about patients to maintain data quality
Print out Camis reports in relation to IVT clinic lists
Handle internal & external telephone calls to the department in a professional and helpful manner.
Assisting with training for new members of the team.
Assist in representing the department at relevant Trust meeting with regard to admissions/office procedures etc.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifcation & Training Essential
English to GCSE level A-C (or equivalent)
Desirable
Supervisory qualification or evidence of attending training courses
Knowledge & Experience Essential
Previous experience of working within a clinic role Able to provide accurate information independently Demonstrate working knowledge of Microsoft packages including Word & Excel Customer Care Experience Experience of working within busy/demanding environment
Desirable
Previous hospital or NHS experience working in a clerical/administrative role
Personal Attributes & Skills Essential
Team player with a professional approach to work well with colleagues; able to develop good working relationships Proactive, self motivated and with a positive approach to work Excellent verbal and written communication skills Ability to work under pressure to meet tight deadlines in a busy environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address Doncaster Royal Infirmary
Armthorpe Road
Doncaster
DN2 5LT
United Kingdom
Employer's website https://www.dbth.nhs.uk/ (Opens in a new tab)