About this role
Job summary
Are you a compassionate, organised and customer-focused individual who would like to play an important role in supporting vital end-of-life care services? We have an exciting opportunity for a Hub Coordinator to join our Midlands team. In this role, you will help ensure our nurses and healthcare assistants can provide timely, coordinated care and emotional support to people in their own homes.
Main duties of the job
As a key member of our Coordination Hub, youll be at the heart of helping people access the care and support they need. As a first point of contact for Marie Curie services across the region, youll manage referrals, coordinate and book care, and respond to enquiries with compassion, sensitivity and professionalism. Youll also ensure information is recorded accurately across our clinical and operational systems, helping our teams deliver a smooth and responsive service.
About us
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.
Job description Job responsibilities
Contract: Permanent, full-time, 37.5 hours per week
Shifts: Between 08:00 and 22:00, typically either 08:00 - 16:00 or 14:00 - 22:00
Working days: Monday to Sunday, including bank holidays
Salary: Marie Curie Clinical Pay Scale Band 2: £25,272 per annum, Plus generous enhanced rates of up to 41% for working on Sundays and Bank Holidays
Location: Hybrid role, working remotely and on-site at the West Midlands Hospice
What you will be doing
Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals. Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service. Manage shared mailboxes and accurately record information across key operational and clinical systems. Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way. Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands. Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations. Responsibilities will also include providing virtual out of hours support to services across England.What we are looking for
Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way. Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information. Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment. A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations. A resilient team player who can work collaboratively with colleagues while also using initiative when working independently. An understanding of healthcare, community services or care coordination would be helpful, but is not essential.What's in it for you:
Annual leave allowance - 27days plus 8 public holidays Competitive Policy for parental/sick Leave Marie Curie Contributary Pension Scheme Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmesMarie Curie Benefits Package:
Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) Season ticket loan, cycle-to-work scheme, and other employee benefits. Life assurance and access to Marie Curies Benefit-Hub Discount Scheme. Help with eyecare cost (T & Cs apply) 15% discount in Marie Curie shops Entitled to Marie Curie Blue Light Card Life assuranceApplication Process
Closing date for applications: 21 October 2026 As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.Additional Information
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early.
Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.
Person Specification
Qualifications Essential
IT Literacy Microsoft Word Excel Email and Office Suite
Desirable
NVQ Level 3
Experience Essential
Experience of working within a customer services environment Producing management and statistical reports
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Marie Curie
Address Marie Curie West Midlands Hospice
Solihull
West Midlands
B91 1LE
United Kingdom
Employer's website https://www.mariecurie.org.uk/ (Opens in a new tab)