About this role
Job summary
Clinical administration is changing, and we're leading the way.
Do you enjoy working with technology and paying attention to detail?
As a Correspondence Assistant, you'll play a vital role in supporting patient care by producing and processing clinical correspondence for services across the Trust.
Based at Royal Cornwall Hospital, Truro, you'll be part of a modern, forward-thinking Clinical Administration Service. Using digital systems and voice-recognition technology, you'll edit, format and quality-check clinical correspondence, ensuring it is accurate, professional and completed within agreed timescales.
Whether you already have typing or administration experience, or you're looking to bring transferable skills from customer service, hospitality, retail, finance or another fast-paced environment, we'll provide the support and development you need to succeed.
If you're organised, detail-focused and take pride in producing accurate, high-quality work that makes a real difference, we'd love to hear from you.
Transforming services. Reimagining careers. Join us and help shape the future of healthcare administration.
Main duties of the job
As part of our newly transformed Clinical Administration Service, you'll join a modern workforce built around development, innovation and opportunity. With dedicated training, clear progression pathways and exposure to a wide range of services, you'll have the chance to develop valuable professional skills whilst building a rewarding long-term career in healthcare administration.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
Our recruitment process
To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.
If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.
When you apply, you will be applying to the Band 3 Clinical Administration Talent Pool rather than a specific vacancy. If shortlisted, you will be invited to attend an Assessment Centre at The Knowledge Spa, Truro, on Saturday 31 October 2026.
The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.
During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit their skills, strengths and future ambitions.
We encourage you to apply regardless of your preferred working pattern, and if shortlisted, we'll discuss the opportunities available and the options that best suit your circumstances at the Assessment Centre.
Please reserve Saturday 31 October 2026 in your diary should you be shortlisted, as attendance at the Assessment Centre will be required.
If you're looking for a career where your skills can make a genuine difference, we'd love to hear from you.
Person Specification
Shortlisting Essential
Good literacy skills at function skill level 2 Experience in admin or clerical work Good attention to details and drive to produce high-quality work
Shortlisting Desirable
Training or relevant experience in typing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Treliske
Truro
TR1 3LJ
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)