About this role
Job summary
Clinical administration is changing, and we're leading the way.
Do you enjoy helping people, keeping things organised and being at the heart of a busy team?
As a Ward Administrator at the St Austell Surgical Hub, you'll play an important role in supporting patients, visitors and clinical teams within a modern surgical environment. You'll be a key point of contact for patients throughout their healthcare journey, helping to create a welcoming and positive experience while ensuring the day-to-day administration of the ward runs smoothly and efficiently.
As part of our newly redesigned Clinical Administration Service, you'll benefit from dedicated training, ongoing development and clear career progression opportunities. Whether you're bringing experience from administration, customer service, hospitality, retail or another people-focused environment, we'll help you build the skills and confidence to develop a rewarding career in healthcare administration. If you're organised, approachable and passionate about helping people, we'd love to hear from you.
Transforming services. Reimagining careers. Join us and help shape the future of healthcare administration.
Main duties of the job
Working closely with healthcare professionals, you'll help coordinate a wide range of activities that support the delivery of planned surgical care. From welcoming patients and supporting admissions and discharges, to managing information, coordinating communications and helping services run effectively behind the scenes, you'll be a valued member of a team that makes a real difference every day.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
Our recruitment process
To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.
If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.
When you apply, you will be applying to the Band 3 Clinical Administration Talent Pool rather than a specific vacancy. If shortlisted, you will be invited to attend an Assessment Centre at The Knowledge Spa, Truro, on Saturday 31 October 2026.
The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.
During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit their skills, strengths and future ambitions.
We encourage you to apply regardless of your preferred working pattern, and if shortlisted, we'll discuss the opportunities available and the options that best suit your circumstances at the Assessment Centre.
Please reserve Saturday 31 October 2026 in your diary should you be shortlisted, as attendance at the Assessment Centre will be required.
If you're looking for a career where your skills can make a genuine difference, we'd love to hear from you.
Person Specification
Shortlisting Essential
Level 3 qualification in relevant subject area or equivalent experience in administration Experienced in using excellent communication skills on the telephone, face to face and through electronic communications Previous experience in an administrative role
Shortlisting Desirable
Understanding of confidentiality, GDPR, and NHS data protection policies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address St Austell Surgical Hub
St Austell
PL26 6AA
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)