About this role
Job summary
Were looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.
As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
Main duties of the job
The ideal person for the role will:
Provide a warm, professional welcome to all hospice visitors.Liaise with third-party providers (e.g., funeral directors) for patient services.Manage telephone calls, messages, and direct visitors appropriately.Handle incoming/outgoing post and deliveries.Provide administrative support to clinical and office teams.Work with volunteers and colleagues to maintain reception cover.Share information on services and retail products, including taking payments.
About us
At Moya Cole Hospice, theres one thing that motivates us and thats providing excellent care and support to those living with or affected by life-limiting Illnesses.
Were continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
Youll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Job description Job responsibilities
Responsibilities
Provide a warm and professional welcome to all those arriving at the hospiceMeet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.Ensure all those entering the hospice are authorised and security procedures are followedWork closely with the nursing team to coordinate patient arrivalsCommunicate with all departments regarding visitor arrivalsLiaise with third party providers to coordinate patient services e.g. funeral directorsAnswer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct locationAssist in an emergency situation following directions from the Nurse in ChargeHandle incoming and outgoing post and deliveries efficientlyOffer administrative support to clinical and office teamsCoordinate with volunteers and colleagues to ensure consistent reception coverSafeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPRProvide information on services and retail products and take paymentsContribute to process improvements to reception processes or visitor experienceRemain calm and composed in emotionally sensitive situationsEnsure our values are followed at all times
Person Specification
Experience Essential
Proven experience of working in a face to face customer service environment with reception experience being a particular advantage Experience in handling sensitive and confidential information with discretion, ensuring compliance Experience in an administrative role, ideally within a healthcare setting (desirable) Excellent communication and interpersonal skills, with a compassionate and professional manner Strong organisational and administrative abilities, with excellent attention to detail Calm and empathetic approach when dealing with patients, families, and visitors Flexible and team-oriented, with a willingness to support wider hospice activities
Qualifications Essential
Demonstrable English literacy and numeracy skills equivalent to GCSE level Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moya Cole Hospice
Address Moya Cole Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)