About this role
Job summary
We are looking for an enthusiastic Ward Clerk to join our dedicated hospital team here at St Andrews Healthcare in Birmingham, providing vital administrative support within a ward environment.
This rewarding position offers the chance to enhance patient care alongside a passionate multidisciplinary team in a dynamic, supportive environment.
About the Role
As a Ward Clerk, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff.
Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff.
This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.
Main duties of the job
Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff.
This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.
You will share responsibility for:
Securing and accurately maintaining patient and financial records Upholding professional standards and hospital policies Handling sensitive information with discretion
About us
St Andrews is a charity specialising in complex mental health. Its mission is to help people with complex mental health needs transform their lives.
St Andrews has hospitals in Birmingham and Essex, It delivers inpatient and outpatient services, as well as dedicated care services for adults.
Job description Job responsibilities
Are you a compassionate, organised, and professional administrator seeking a meaningful role in mental health services?
Ward Clerk
St Andrews Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
We are looking for an enthusiastic Ward Clerk to join our dedicated hospital team here at St Andrews Healthcare in Birmingham, providing vital administrative support within a ward environment.
This rewarding position offers the chance to enhance patient care alongside a passionate multidisciplinary team in a dynamic, supportive environment.
About the Role
As a Ward Clerk, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff.
Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff.
This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.
What Were Looking for Knowledge / Skills / Education:
Previous medical administration experience Mental health experience (desirable) Strong computer and Microsoft Office skills Excellent typing ability Organised, with the ability to prioritise effectively Meticulous attention to detail Committed to high-quality service Professional, empathetic, and approachable demeanour Team player willing to support colleagues Discreet, honest, and professional in all dealings Experience Required: Suitable backgrounds include:
Healthcare administration Ward clerk or medical receptionist roles Customer service or general administration Fast-paced environments And you will demonstrate:
Collaborative teamwork skills Confidence sharing responsibilities Calm, organised, and professional demeanour in busy ward settings Communication Skills:
Excellent verbal and non-verbal communication Confidence engaging at all organisational levels Compassionate interaction with patients, visitors, and staff Awareness of communication impacts across different audiences Teamwork & Leadership
While not directly managing others, you will:
Support and collaborate within the ward team Help mentor less experienced colleagues Contribute to a positive, collaborative culture Confidentiality & Responsibility
You will share responsibility for:
Securing and accurately maintaining patient and financial records Upholding professional standards and hospital policies Handling sensitive information with discretion Rewards
We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application
Every day, you'll be expected to live our CARE values Compassion, Accountability, Respect and Excellence.
If you are organised, caring, and dedicated to mental health support, we want to hear from you. Apply now and help change lives.
Person Specification
Experience Essential
What Were Looking for Knowledge / Skills / Education: Previous medical administration experience Mental health experience (desirable) Strong computer and Microsoft Office skills Excellent typing ability Organised, with the ability to prioritise effectively Meticulous attention to detail Committed to high-quality service Professional, empathetic, and approachable demeanour Team player willing to support colleagues Discreet, honest, and professional in all dealings Experience Required: Suitable backgrounds include: Healthcare administration Ward clerk or medical receptionist roles Customer service or general administration Fast-paced environments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Andrew’s Healthcare
Address St. Andrews
70 Dogpool Lane
Stirchley
Birmingham
B30 2XR
United Kingdom
Employer's website https://www.stah.org (Opens in a new tab)