About this role
Job summary
We are looking for an exceptional Clinical Team Manager to lead our Assertive Outreach Team. This is an opportunity for a confident, dynamic and compassionate leader who can inspire a highly skilled multidisciplinary team and make a genuine difference for people with some of the most complex mental health needs in our community.
We are looking for someone who is curious, dynamic and ambitious, who will support excellent clinical practice, challenge the system when things could be better and help shape the continued development of Assertive Outreach.
If you thrive on problem-solving, value strong relationships and want the freedom to lead, innovate and influence, then we would really like to hear from you.
Main duties of the job
You will provide clinical and managerial leadership to the Assertive Outreach Team, holding a small but complex caseload while providing live supervision, guidance and support to clinical staff. You will promote high-quality practice, deliver psychosocial interventions and lead the implementation of relevant recommendations arising from the CQC Special Review of Nottinghamshire Mental Health Services.
We are looking for someone who is kind, compassionate and organised, with resilience and a good sense of humour. You will build strong therapeutic relationships with people who can at times be challenging to engage, but with whom the work can be incredibly rewarding.
You will also represent Assertive Outreach locally, regionally and nationally, acting as a passionate advocate for both the team and the Assertive Outreach model.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people who want to make a difference.
Come and Join us !
Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.
Should you require any assistance in completing this application due to a disability or other needs please contact [email protected]
Job description Job responsibilities
The post holder will be responsible for the development and implementation of the day-to-day Clinical leadership of the Assertive Outreach Team which provides care and treatment to Service Users across all five Primary Care Networks within North East Lincolnshire.
You will be expected to lead on assertive engagement pathway for the team and be a clinical expert for the wider community mental health services.
You will be expected to advocate for and support Service Users who struggle to engage with mainstream services and support other team leads to ensure other services understand the needs of this service user group.
You will offer clinical leadership, ensuring the maintenance and promotion of high standards of person-centred care for service users as well as assisting with the development of staff within the team.
You will be expected to maintain, monitor and facilitate the delivery of a high-quality Mental Health Service in the most efficient and effective manner within existing constraints.
You will be expected to provide strong professional/managerial and clinical leadership to the Multi-disciplinary Team.
You will be expected to provide strong leadership in respect of developing excellence in practice, ensuring that robust practice and personal development initiatives are available.
You will be expected to ensure national standards and local guidelines, policies and care pathways relating to care, and treatment are effectively delivered for the promotion and delivery of quality services.
You will be expected to promote and ensure service users and carers are fully involved in the services they receive.
You will be expected to support good quality care, by ensuring the highest standard of environment is provided, in line with National Guidance and local service specification.
You will be expected to support and provide co-ordinated and integrated care, by ensuring effective working relationships exist between the services.
You will be expected to take the lead role in the promotion and implementation of person-centred care.
You will be expected to ensure the care offered is at the level each one of us would want our own family to receive.
You will be expected to hold a small caseload of the most complex Service Users and support staff with Joint working and live supervision.
To work across North East Lincolnshire providing mental health advice and leadership based on an agreed operational policy and evidence based practice.
To assist in developing and evaluation of models of care to enable effective communication and to facilitate best practice taking into account available resources.
Participate in multi-disciplinary team meetings, meetings associated with the Mental Capacity Act/Mental Health Act/Continuing Healthcare and team meetings.
To monitor, evaluate and ensure maintenance of the highest achievable standards of care.
Coordinate transfer or referral of service users to other teams or services where required.
Prioritise, plan and coordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for clients, conducting assessments, managing emergencies and enquiries, responding to crisis work within in dividual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis.
Have the ability to work independently and to be able to resolve complex professional problems.
Crisis response to other staffs service users in the event of key workers absence, and delegation from manager.
To lead in the implementation of effective clinical and managerial supervision across the service in line with the organisations supervision policy.
Assess skill mix and identify areas of development within the Team.
Participate in the continued development of a comprehensive Risk Assessment and Management strategy for the service.
Provide professional support to staff by devising and implementing a framework for critical incident analysis and de-brief.
To provide and set up appropriate clinical training for staff across the Team.
To cover and represent the Senior Operations Manager in their absence as needed.
To be a positive team member, act as a role model for all staff grades and to question concerns in a direct and responsible manner.
To ensure that all staff participate in a programme of PDR in line with Navigo policy.
To ensure that the actions and interventions of all staff are in accordance with relevant professional codes of conduct, the Mental Health Act (1983), the Mental Health Act Code of Practice and the Mental Capacity Act (2005)
To work with and support the Senior Operational Manager with sound financial approaches to finances and budgets.
Person Specification
Additional Criteria Essential
Car driver. Ability to work unsupervised and deal with crisis situations.
Experience Essential
Multi-disciplinary working with people with complex needs associated with Psychosis. Experience of assertive engagement with people who are reluctant to engage or disengage from services. Experience of complex risk formulation and management. Experience of managing competing clinical priorities and making autonomous decisions in situations of uncertainty and complexity.
Desirable
Experience of service development, quality improvement and/or change management. Experience of change management.
Knowledge Essential
Understanding of current national guidance relating to Intensive and Assertive Community Mental Health Care. Awareness of clinical governance and quality assurance issues as they relate to mental health Good knowledge of psychosis and engagement with commitment to evidence-based practice Ability to demonstrate an understanding of the principles and values of clinical supervision
Desirable
Knowledge and experience of research or audit.
Qualifications Essential
Registered Nurse/Occupational Therapist/Social Worker/AHP Willingness to undertake additional CPD as required by the Senior Operation Manager
Desirable
Management experience/qualification Quality improvement qualification Mentorship/supervisor qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Navigo Health and Social Care CIC
Address Weelsby View Health Centre
Grimsby
DN32 9SW
United Kingdom
Employer's website https://navigocare.co.uk/ (Opens in a new tab)