About this role
Job summary
An exciting opportunity has arisen for a motivated and organised Band 5 Patient Coordinator to join our team working across Wexham Park Hospital and Heatherwood Hospital, with occasional cover at Frimley Park Hospital when required. The post holder will oversee the day-to-day management of the specialty administrative team, providing supervision and line management to clinical administrative staff.
You will be responsible for monitoring the Patient Tracking List (PTL) and work queues, ensuring patients progress through their pathways efficiently and that NHS waiting time targets and local performance standards are achieved. Working closely with clinical and operational colleagues, you will ensure booking processes are delivered effectively, administrative resources are utilised to maximise capacity, and patients receive a high-quality, customer-focused service throughout their care journey.
Main duties of the job
To assist the Service Manager, Deputy Operations Managers and Operations Manager with achieving and sustaining key performance targets.
To provide practical support and advice in addressing day to day issues and problems within the directorate.
To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
To work in conjunction with the directorate bookings and administrative teams.
To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
Manage the speciality team, which will involve supervising and direct line managing the clinical admin team.
Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
To manage the performance of the service required to meet and maintain the national targets following standard operating procedures (SDPs) that allow for efficient booking and utilisation of existing capacity by speciality.
To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets.
To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
To ensure that the team maintains a professional and positive approach at all times.
Person Specification
Qualifications Essential
First degree or equivalent relevant experience
Desirable
Management qualification
Experience Essential
Experience in a customer care environment Two years' experience of working in an NHS acute hospital setting
Desirable
Conversant with hospital information systems
Skills and Knowledge Essential
Ability to manage a team Understanding of current national NHS standards and targets Ability to negotiate at all levels and work in partnership with all relevant stakeholders Ability to work under pressure
Desirable
Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital & Heatherwood Hospital
Wexham St
Slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)