About this role
Job Requirements Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information.
Primary Responsibilities The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures. • Schedules outpatient tests and procedures as required. • Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. • Creating, preparing, and coordination of outgoing referrals. • Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. • Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. • Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. • Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. • Assists with office supply tracking and ordering. • Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. • Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival. • Precepts Ambulatory Practice Coordinator I. • Inventory and ordering of supplies for practice while being mindful of office budget. • Participates in mock, regulatory, and accreditation surveys. • Actively assists patients with MyPortfolio engagement and education. • Perform all other duties as assigned. Long Term Assignments available after hire at a higher rate of pay.
Work Experience Education & Experience - Required
• High School Diploma or equivalent (GED) is required. • Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting. • Knowledge of health insurance plans including Medicare and Medical Assistance. • Proficiency with computers is required. Education & Experience - Preferred
• Proficiency with registration and scheduling and call center software.