About this role
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. The Program Director will be responsible for a multi-site Sort Station across North America. The Program Director is responsible for the safety, financial, operational and customer excellence that the distribution centers provide to our customer as well as to Kuehne + Nagel. The Program director will report directly to Consumer Design and Launch Leader.
How you create impact • Manage safety and initiatives including best practice to support an Incident Frequency Rate (IFR) of <2.5. • Manage all business unit finances, including achieving monthly targets and provide budget filesinternally. • Ensure quality and compliance is at the highest level possible through strict process adherence and system functionalities. • Ensure all SStandard Operating Procedures (SOP) and Work Instructions meet the operational requirements and minimize any process exposure. • Provide consistency across both sites in operations including visual management and reporting. • Ensure all service KPI’s (Key Performance Indicators)are meeting or exceeding standards. If not understand root cause and implement corrective action. • Develop and present content for QBR’s (Quarterly Business Reviews) in addition to the site managers. • Support best practice across both operations. • Provide network reporting for internal and external requirements. • Coach, guide and evaluate General Managers and Operations Managers across business unit. • Negotiate and support with any new business and Statement of Work. • Absorb and evaluate customer corporate requests to allow General Managers to run operations. • Drive continuous improvement within operations. Ensure teams have a pipeline of active and future projects. • Review and provide guidance on any commercial or legal requirements. • Build relationship between customer and Kuehne + Nagel to retain customers business as well as future growth opportunities
What we would like you to bring
• Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or equivalent experience preferred. • 7 years of experience within Hyperscale industry. • 5+ years of leadership experience within a 3PL or logistics environment. • Demonstrated experience overseeing multiple distribution or logistics operations simultaneously. • 5 years experience of P&L management, budgeting, forecasting, and operational financial performance. • Demonstrated experience managing large and complex customer relationships. • Strong knowledge of warehouse operations, labor management, inventory control, transportation interfaces, and distribution processes.
What's in it for you Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-On-Site Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. This position relates to an available role and not a future talent pool.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.