About this role
Customs VAS Supervisor Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Job purpose: To lead the Customs Brokerage Section on all Value-Added services. DHL Global Forwarding has an opening Customs VAS Supervisor in Johannesburg, South Africa. Join us in connecting people and improving lives! In this Customs VAS Supervisor position Stops/PP Liquidation and Bonded warehouses: Stops • Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager • Check in daily to see where you can assist with escalations • Review stops report weekly for repetitive stops and what action can be put in place to rectify with the customer. PP Liquidations: • Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager of items close to expiry. • Discuss with AFR/OFR Operations Managers to get resolution on outstanding matters Bond Registers: • Maintain accurate Bond registers for Power of Trade, Kimberley Clark and JSA SOS 11020 • Weekly meeting with Stops clerk to present the bond registers and highlight any risk. • Escalate to key stake holders where required and finalize to avoid penalties. Refunds and Duty Drawbacks: • Weekly meetings with adjustment controller to unpack Refund register. • Escalate any Key risk to Operations Manager but resolve the matter with Operations and customer to avoid write offs. • Ensure there is a manual Duty Drawback register for all DDb’s • Help with escalation to SARS. • Monitor rejections as part of weekly discussion and put action plan in place to get matters resolved quicker. RLA – Relationship management: • Manage and link all new customers on the RLA efilling system (when requested) Yearly License renewals: • Reapply for the renewal of all licenses for DGF on the efilling system (November each year) • Send the updated licenses to IT/BPO and Operations Manager CDZ Customer Newsletters: • Check SARS website and other related website for weekly updates on Customs rules and regulations and other related news. • Compile a Customs newsletter if impact is for all customers. • IF impact only for some customers send a mail with the changes and copy the Salesperson in on the mail that you send to the customer. • Share changes in PD Board. Customer permits: • Apply and manage all permits for CDZ customers (CITES as well) • Update related CITES Permit sheet for Gucci Post Factor audit Management. • Ensure that the assigned staff member provides on a weekly basis the post factor audit sheet. • Identify and investigate the problem areas • Advise Clearance Team Leader on mistakes and monitor VOC’ and corrections needed. • Advise CDZ Operations Manager – training to be provided on errors. Conduct regular file audits on compliance with regards to Imports and Exports: • KPI will define the number of files to be audited within a monthly period. • Country of origin (Euro 1 or invoice declaration) correctly applied. • Did we apply the correct trade agreements where applicable. • Tariff heading correctness (Especially where DHL provided the tariff heading) Offer tariff audit to • Client. • Valuation – Correctly applied. • Related parties (VDN’s is this in place. When last did the customer review the VDN. Upliftment %) • Discounts – If discount did, we apply correctly? Do we have the discount agreement. • Rand invoicing – Do we have the Forward exchange contract? • Commercial invoice correctness from clients. • Freight Statements (do we have one) • Dutiable and non-dutiable charges was it correctly applied?) • Clearing instructions (Customer generated or system generated if system generate is there a signed POA) • Correct CPC codes/ Rebate item numbers used. Customer focused: • Assit Customers with queries within 2 days • Establish and maintain relationships with existing customers. • Assist CDZ Operations Manager with client HS code classifications. • Assist Sales and Operations with queries related to customs. • Attend customer meetings where required. Additional tasks: • Assit where required with Staged Consignments • Value Determination applications • Tariff Determinations Staff Management: • Weekly catch-up meetings with staff • Performance management (Monthly) • Succession Planning • Manage EOS • Identify training for staff • Leads assessments Now, here is what we need from you! • Microsoft Office applications • Communication Written & Verbal • Customs Knowledge at least 10 years • Cargo Wise experience required • Experience: 10 Years’ experience within the scope of Customs Clearing/DA51/DA52/TDN/VDN/ Refunds/Duty Drawbacks/Bonded warehouse/Rebate stores/Stops/Provisional payments/ • Education: Matric, Customs Clearance certificates/Degree We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development • Competitive salary Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: • The largest global network with more than ~30,000 passionate employees • The most efficient processes and fastest response times • The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.