About this role
Restaurant Program Specialist
Job Description: Responsible for coordinating operational requirements and providing functional support for one or more restaurant brands, including managing brand growth strategies to include restaurant openings/closures, and providing ongoing operational support to ensure seamless execution and brand compliance.
Job Qualifications: Five (5) years of experience in hotel/restaurant management with two (2) years of experience in multi-unit restaurant management. Or
Bachelor's and three (3) years of experience in hotel/restaurant management with two (2) years of experience in multi-unit restaurant management.
Degree (one of):
• BACHELORS DEGREE - Preferred Major/Minor (one of):
• BUSINESS ADMINISTRATION - Preferred • HOTEL/REST MGT - Preferred
Additional Qualifications/Requirements: • Work Schedule - Onsite (Exchange HQ, Dallas TX) • Remote/Telework not authorized, per Presidential Memorandum "Return to In-Person Work" • PCS authorized for eligible associates. Relocation entitlements/allowances may vary.
Major Duties: Serve as the primary liaison between the Exchange and franchisors. Ensure worldwide compliance with brand standards, review and coordinate franchise agreements, validate construction, equipment, and contracting requirements, and communicate franchisor-directed operational changes to stakeholders to support successful brand operations and growth.
Conduct and coordinate training activities before, during, and after openings to support operational readiness, brand compliance, and franchise success.
Monitor and analyze restaurant development projects by coordinating with internal departments and external vendors to support effective execution. Coordinate marketing initiatives, promotional campaigns, and advertising placement for Limited Time Offers (LTOs) in partnership with designated franchisors to drive brand awareness, and business performance.
Monitor and evaluate the performance of assigned restaurant brands by tracking profitability, industry benchmarks, key performance indicators, and brand standards. Coordinate corrective actions and provide operational support to optimize performance and achieve business objectives.
Performs other duties as assigned