About this role
GSOC Dispatch Specialist-On Call
Job Description: GardaWorld Security Services is Now Hiring a GSOC On Call Dispatch Officer! Ready to suit up as a GSOC On Call Dispatch Officer? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a On Call Dispatch Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What’s in it for you:
• Site Location: Richmond, VA • Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently • Competitive hourly wage of $27.00/Hour (DailyPay is available for GardaWorld employees!) • A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options • Career growth opportunities at GardaWorld • Uniform provided at no cost ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned
• SRO's will be assigned to train at 3 locations extending across the Greater Richmond area. • Shifts of 8 – 12 hours • Must be able to accept last-minute assignments due to call-offs or No Call No Shows • Handle calls for service; intake of media and emergency calls • Complete daily reporting; incident Report input and approval • Notification elevation, upon approval; mass notification/Everbridge • Conduct travel security reviews • Red Tag/Hot Works reporting • Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures • Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Formal Education, Licenses, and Certifications Required: • Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process. • Must possess a high school diploma or equivalent • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Type and Length of Specific Experience Required: • Work experience must include of the following: • Demonstrated analytic and critical thinking skills and ability to prepare reports • Ability to use logic and reasoning to reach conclusions and approaches to problem solving • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks) • Ability to communicate effectively with IT and Security Systems professionals • Demonstrated ability to operate radio, telephone equipment and/or console monitors • Ability to adapt in a dynamic work environment while possibly working under pressure
Knowledge and Skills Required: • Proficient computer skills including Microsoft Office applications • Ability to prioritize workload based on urgency • Effective oral and written communication • Planning and organizing • Proficiency with Microsoft Office Applications • Problem solving • Active listening • Assess and evaluate situations effectively • Synthesize facts, concepts, principles • Identify critical issues quickly and accurately • Compile, sort, and interpret data • Research, investigate, compile information • Mediate conflict with tact, diplomacy • Write informatively, clearly, and accurately • Advanced Creativity • Multi-tasking • Setting and achieving goals • Logical/linear thinking • Attention to detail • Choosing from/among alternatives
OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. • Associate degree or higher in Criminal Justice, Communications, or related field • Verifiable and successful security experience • Professional training and/or education in one or more of the following: • Customer service • Dispatch operations • Security and/or emergency services
• Documented experience and competency in the following Security Software Systems: • Access Control/ID systems (e.g., ProWatch) • Alarm Receiving Automation software (e.g., Onyx Works) • Incident Management and computer assisted dispatch software • CCTV/Video Management systems (e.g., MaxPro) • Mass Notification systems (specifically, Everbridge) • Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment PHYSICAL REQUIREMENTS AND ENVIRONMENT: • Environment: Office; minimal to no exposure to extreme temperatures is expected • Major activity: Working on PC and using telephone/radio while sitting • Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching • Must be able to submit to drug screening to the extent permissible by law • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today. Work today, get paid today, with DailyPay! GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work. If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:
• PAY: Get instant access to your money as you earn it • SAVE: Automatically save a portion of every paycheck • BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses
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