About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are recruiting to place a Maternity Stand-In: Intake & Recruitment Coordinator on behalf of our US Client, who is a premier provider of ABA therapy.
This is a fantastic opportunity for an all-rounder with an outstanding personality. Someone who is a natural people's person, driven, and genuinely wants to get the job done. You'll split your time across two connected functions: Managing the intake process for new clients and families, and supporting the recruitment function. A confident, sales-minded approach, sharp organisation, and the ability to stay on top of competing priorities are essential. This role would suit someone who thrives on variety and enjoys being the first point of contact.
PLEASE NOTEContract Type: Maternity Leave Contract.Working Hours: Monday – Friday, 15:00 PM – 12:00 AM (midnight) South African time. These working hours are subject to change depending on US daylight saving time and/or the operational requirements of the company.Work Environment: This is a fully remote working role. You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key ResponsibilitiesIntake
Manage the intake process for new families and clients, gathering and recording accurate information from first contactGuide new clients through onboarding requirements, explaining next steps clearly and warmlyCoordinate with the clinical/operations team to ensure a smooth handover once intake is completeMaintain accurate, up-to-date intake records within internal systemsFollow up proactively to keep new clients engaged and moving through the pipelineRecruitment
Support the end-to-end recruitment process: sourcing, screening, and shortlisting candidatesPost and manage job adverts across relevant platformsConduct initial candidate screening calls and coordinate interview schedulingMaintain and update the candidate pipeline, ensuring timely communication with applicants at every stagePartner with hiring managers to understand role requirements and represent the company positively to every candidateHelp promote the company as an employer of choice, bringing a bit of "sales" energy to how roles and the company are presented to candidatesGeneral
Communicate with families, therapists, and candidates via phone, email, and other channels professionallyBuild and maintain strong, positive relationships across every touchpointDeliver exceptional service during every single interactionWork closely with the relevant managers to ensure smooth daily operations across both functionsRequirements
Previous customer service, client-facing, or recruitment experience is essentialA degree in Psychology or a related field is advantageousExcellent verbal and written English communication skillsA confident, outgoing personality with strong interpersonal and relationship-building skills — a people's personDriven and results-oriented, with a natural, sales-minded approach to engaging clients and candidatesHighly organised with exceptional attention to detail and accuracyProven ability to multitask and manage competing priorities across two functions without losing focusProactive nature with the ability to take initiative and get things done without constant supervisionComfortable thriving in a fast-paced, dynamic environmentStrong problem-solving and solutions-driven mindsetProfessional, dependable, and passionate about providing exceptional service to both clients and candidates
If you are not contacted within 14 working days, please consider your application unsuccessful.