About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Cash PostingProcess and post cash receipts accurately and timely.Review payments received through clearing houses, portals, and email/manual channels.Apply payments to the appropriate customer accounts or invoices.Research and resolve unidentified or discrepant payments.Coordinate with internal teams to obtain missing payment information.Maintain accurate records and follow cash application procedures and quality standards.Aging Follow-UpReview aging accounts and identify items requiring follow-up.Manage follow-up activities and priorities.Conduct timely account follow-ups regarding outstanding balances.Document actions, communications, and account updates accurately.Monitor follow-up activities and escalate unresolved issues as needed.Requirements
At least 6 months Healthcare BPO experienceExperience handling Cash Postings, Claims, ARHave experience in using BillBoard (Medical Billing Software)Good verbal and written communication skillsStrong problem-solving and multitasking abilitiesAbility to remain calm and professional in stressful situationsProficiency in using computer systems and relevant softwareWilling to work onsite in Shaw Blvd, MandaluyongAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives