About this role
As a remote freight operations coordinator, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement. As a member of the Freight Operations, reporting to the US Operations Manager, this role lies at the heart of the Zencargo business/customer base. If you enjoy working in an open and collaborative environment, with a team that happily “go the extra mile” and a business that is constantly investing in learning for its people, then Zencargo is the right place for you. Please note this is a night shift contractor role - 9pm-5.00am EST - with potential weekend work Manage international freight shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery. Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. Ensure compliance with international shipping regulations and company policies across all modes of transport. Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.