About this role
US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale. We are looking for a Customer Experience Specialist to follow up with customers after field services are completed. You will confirm service quality, identify any issues, document customer feedback, and escalate concerns when needed. Work schedule: Monday - Friday from 15:00 till 23:00 Make outbound follow-up calls to customers after service completion. Confirm that the work was completed and equipment is functioning properly. Identify and document customer concerns or unresolved issues. Escalate service-related issues to the appropriate teams. Inform customers about upcoming satisfaction surveys and encourage feedback. Record call outcomes and customer feedback accurately in internal systems.