About this role
What will I be doing? As a Floor Supervisor, you will be responsible for:
• Supervising and coordinating the daily activities of Room Attendants on assigned floors.
• Assigning daily tasks and monitoring their timely and effective completion.
• Inspecting guest rooms, corridors, service areas, and housekeeping pantries to ensure Hilton cleanliness and presentation standards are consistently met.
• Ensuring guest rooms are cleaned, inspected, and released on time according to operational requirements.
• Monitoring room status and coordinating priorities with Front Office when required.
• Identifying and reporting maintenance issues and following up with Engineering to ensure timely resolution.
• Ensuring guest requests and special requirements are communicated and followed up appropriately.
• Monitoring the correct use, storage, and availability of linen, guest amenities, cleaning supplies, and equipment.
• Ensuring compliance with hygiene, health and safety, security, and departmental procedures.
• Training, guiding, and coaching Housekeeping Team Members to maintain service and quality standards.
• Monitoring Team Member performance and providing feedback when necessary.
• Handling guest requests, concerns, and service recovery situations promptly and professionally.
• Supporting the Housekeeping management team in maintaining efficient daily operations.
• Promoting teamwork, effective communication, and a positive working environment within the department.
What are we looking for? You may be the person we are looking for if you:
• Have previous Housekeeping experience, preferably in a supervisory role within the hotel industry.
• Have strong knowledge of housekeeping operations and room cleanliness standards.
• Have excellent attention to detail and a strong commitment to quality.
• Have good organizational and time-management skills.
• Are able to supervise, guide, and motivate a team effectively.
• Have strong communication and interpersonal skills.
• Are guest-focused, solution-oriented, and able to respond quickly to operational needs.
• Are able to manage priorities effectively in a fast-paced hotel environment.
• Are flexible to work different shifts, including weekends and public holidays.
• Have basic computer skills and are comfortable using hotel systems.
Hilton Values We are looking for Team Members who demonstrate our Hilton Values: Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline.