About this role
The successful candidate must have:
A calm, understanding, and friendly personalityA professional, nurturing, and resilient approachA professional and welcoming manner when interacting with visitors, parents, and studentsThe ability to manage incoming calls, emails, and enquiries efficientlyThe confidence to handle sensitive and, at times, challenging situations with discretion and professionalismStrong administrative skills, including maintaining accurate records and supporting day-to-day office tasksKey Skills & Qualities:
Strong interpersonal and communication skillsAbility to remain calm under pressure and handle challenging conversations confidentlyResilient and emotionally intelligent, with a professional and composed approachAble to manage difficult or demanding interactions in a firm but courteous mannerHighly organised with good attention to detail
Additional Information: This role involves regular interaction with parents and members of the public. The successful candidate must be confident in managing a wide range of behaviours and maintaining professionalism at all times, even in challenging situations.
Job Purpose: As outlined in the Job Description and Person Specification, the School Receptionist acts as the first point of contact for all visitors to the school, including parents, staff, and pupils. As the ‘face’ of the school, the post-holder is required to provide a welcoming, courteous, and professional reception service at all times, ensuring that the school is represented in a consistently positive and professional manner.
The role requires an organised and efficient individual with the ability to prioritise tasks, manage competing demands, and work flexibly in response to the needs of the school. The successful candidate must demonstrate a proactive and solution-focused approach, with the ability to manage a wide range of enquiries and interactions effectively, while maintaining a high level of professionalism, discretion, and composure in all circumstances. This includes the ability to remain resilient and appropriately assertive when managing challenging, sensitive, or demanding situations.
In addition, the post-holder will be responsible for supporting a range of administrative duties and therefore must possess strong IT skills, good attention to detail, and the ability to maintain accurate and organised records.