About this role
Area: Global Digital Services As a Specialist Application Support in our Global Business Support Team you are responsible to support the delivery units with technical know-how and competence in implemented Applications. Requirements: • Educational: degree in business administration or computer science • Experience: several years of professional experience in a comparable position. Previous experience with Machine Learning solutions and SAP application such as SAP HCM, SAP CRM or SAP Cobalt. SQL experience is also required. • Languages: Excellent English communication. • Skills: analytical approach in problem solving to find the root cause and end up with sustainable solutions. Well-developed proactive and self-driven character. Responsibilities: • Support applications/tools such as ION (Input-Output-Network), ESCRIBA (document management application) and SAP CRM (Ticketing-Tool) used in the delivery units globally. • Being the first Point of Contact in case of incidents/errors, coordinating them with internal and external partners and actively support solution finding. • Provide regular updates on incidents to all affected parties and maintain documentation of Troubleshooting. • Consulting for implementation of further functionalities and use cases • Promote strong collaboration with colleagues from Berlin hub to ensure global harmonized processes. • Support in projects when know-how for specific applications and tools is required. • Interface to IT colleagues and external providers. • User and Ongoing Support: Provide User Trainings and support users with application questions. Monitoring of implemented use cases and functionalities and be responsible for the knowledge Management.