About this role
Invoicing & Tax Support Specialist Area: Order to Cash Requirements: • Education: Desirable Bachelor’s degree in Business, International Trading or related areas. Master’s degree considered an asset • Experience: 5-8 years of experience in Order to Cash process or related areas and at least 18 months in the company. • Languages: Spanish and English fluent; French is a plus. • Systems: Advantage knowledge in SAP Order to Cash Process is mandatory • Demonstrated computer proficiency, particularly in MS Excel data mining, including pivot tables, v-lookups, report creation, and graphing • Strong project management skills and experience (cross functional and cross business) • Proven ability to identify innovative ideas through deployment that optimize processes / create value • Able to process and analyze multiple data sources (quantitative and qualitative) and provide recommendations on the findings • Demonstrated strong communication and interpersonal skills and ability to develop and maintain effective working relationships across functions and businesses • A true advocate for the customer with strong business acumen and ability to multitask, prioritize and manage stakeholder expectations Core Responsibilities: • Be the main point of contact for Order to Cash continuous improvement and issues in Canada • Coordinate initiatives to improve Order Fulfillment and Order to Cash processes especially with the help of digital tool (Example: • Adyen Pay-per-link Payment, Self Remittance Tool, Customer Portal, and others). The role is responsible to act as the focal point with the business and function units to coordinate the O2C projects as executing the UAT tests, training the Order-to-Cash community and monitoring the effectiveness of project after implementation. • Support on Taxes topics as: follow-up with CSR for billing issues, corrections including helping maintain the dashboard cumulative risk file and helping track and monitor resolution of errors with CSR community. Providing insight during monthly review of VAT variances to confirm if true exposure and root cause of errors. Supporting tax team on Order to Cash SAP transaction expertise and data mining. • Support Order to Cash Troubleshoots in SAP for tax related issues for businesses. • In general, role is the expert link between tax and CSRs for various ad hoc issues + VAT audit support (e.g. supporting gathering audit evidence needed whether customs invoices, supply agreements to support INCO / importer of record terms for cross border transactions). Order to Cash process training and education of control steps as it relates to VAT billing issues.