About this role
Digitalization is a key differentiator to position BASF as leading chemical company for our customers. We as Global Digital Services enable BASF´s digitalization. In agile teams, we develop innovative digital solutions for BASF and its customers, create new exciting customer experiences and business growth, and drive efficiencies in processes. We provide IT that works and offer know-how and access to latest technologies in the areas of cloud computing, blockchain or big data. RESPONSIBILITIES In our product team Connectivity Platform EMEA you will be responsible for our end-to-end WAN, LAN and WLAN products throughout the whole lifecycle. You will ensure the quality of our suppliers based on our ITIL processes. You will take a leading role in steering the suppliers in case of major incidents and escalations. You will be the central contact for the Digitalization organization in EMEA regarding any topic related to the Connectivity products. You will manage business communication regarding product standardization, product quality and in case of outages and disruptions. You will manage and coordinate the Service Request Fulfilment activities end-to-end and keep the overview of all the activities within the region. You will be responsible to validate and steer the implementation of technical solutions in complex and highly complex requests as well as in projects. In addition, you will drive the continuous improvement processes in a close co-operation with our Product Owners and our supplier. QUALIFICATIONS degree in business IT, information or communication technologies several years of professional experience in communications technologies, vendor management and end-to-end service delivery very good knowledge in network technology (WAN, LAN, WLAN, Firewalls) and good knowledge of related infrastructure services good knowledge and practical experience in usage of project management methods (like PM2) and ITIL processes very good communication and interpersonal skills in an international team and thus acquired fluent English skills good negotiation skills as well as good planning-, organization-, and follow-through abilities combined with a highly developed awareness for the organization BENEFITS Flexible work arrangements so that you can balance your working life and private life. An attractive competitive salary that is based on the company's success and your individual performance. Health and wellbeing programs to help you achieve better health and work-life balance. A secure work environment because your health, safety and wellbeing is always our top priority. ABOUT US Do you have questions about the application process or the position? Ms. Julia Bräse (Talent Acquisition) Phone no.: +49 (0)30 2005 - 58575 Please note that we do not return paper applications including folders. Please submit copies only and no original documents. Our Recruiting Process The process includes the following steps: Online application of approx. 15 minutes just click on apply now You will get contacted by one of our recruiters within a few days Short online assessment Video interview with hiring manager BASF Digital Solutions GmbH offers innovative solutions for the design and optimization of business processes for the BASF Group around the world. As an experienced business solution provider, we create added value for BASF by developing new business models with digital technologies, thereby increasing the efficiency and effectiveness of processes through IT and digital solutions. Learn more about BASF DigitalSolutions GmbH at on.basf.com/BusinessServicesEN At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.