About this role
Job summary
You will work within the Urgent Community Response team, working closely with other team members across the Intermediate Tier, supporting the service model for people requiring a timely response when in crisis relating to their health or social care across Bury.
You will provide clerical support to the team where appropriate and may be asked to work across the Tier at other venues within Bury.
You will have direct telephone contact with patients and referrers on a daily basis.
Main duties of the job
o Support the Urgent Community Response team in ensuring home visits are arranged in a timely and appropriate manner in accordance with the service criteria and targets.
o Liaise with other community service providers to collate relevant patient information adhering to information governance requirements. Collate all appropriate documentation to support the home visits booked with the clinical team.
o Accurately complete and action documentation as requested by the clinical team members.
o To create and modify documents using advanced Microsoft Office packages
o Organise the administration aspects of coordinating meetings and events.
o To attend meetings and take minutes where necessary.
o To provide word processing support as required, including letters, reports and e-mails
o To maintain confidentiality and monitor computerised and manual records
o To collate and provide statistical information/reports as required e.g. performance management, FOI requests etc.
o Maintain a staff/team record to support the maintenance of an up to date duty rota and other service cover as necessary.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent NVQ3 or equivalent
Desirable
Evidence of continued role development RSA Level 3/word processing or equivalent ECDL or equivalent
Skills Essential
Excellent organisational skills with the ability to organise and prioritise effectively own workload, with some supervision
Desirable
Ability to coordinate and service meetings, including collating/ circulating papers and agendas, and producing minutes for distribution
Experience Essential
Experience of using a computerised filing system
Desirable
Experience of working within the NHS and or Social care environment
Knowledge Essential
Knowledge and understanding of confidentiality in the workplace
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Textile Hall
Manchester Road
Bury
BL9 0DG
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)