About this role
Job summary The childrens ED is a fast paced environment and see approximately 25,000 children and young people every year from across west Essex and East and North Hertfordshire. . We recognise and acknowledge the importance of providing opportunities for learning and development by providing training and support for staff where specific needs have been identified. We believe that providing excellent education, training and development will ensure our staff are well equipped to deliver the best and safest care possible. We run a 24-hour service split into morning, mid and night shifts, so flexibility is essential. Main duties of the job You will provide clerical support for key areas in the Paediatric Emergency Department and obtain data/information to assist in clinical and operational decision making. You would maintain high standards of record keeping, within patients hospital notes and the departments filing system and liaise with all departments within the hospital and also with outside organisations such as GP surgeries, dentists, other hospitals etc, in the best interests of our patients. You would provide the Paediatric Emergency Department with efficient clerical and reception support in the best interests of the patients and staff.
Main duties of the job To provide clerical support for key areas in the Paediatric Emergency Department. To provide and obtain data/information to assist in Clinical and operational decision making. To maintain high standards of record keeping, within patients hospital notes and the departments filing system. To liaise with all departments within the hospital and also with outside organisations such as GP surgeries, dentists, other hospitals etc, in the best interests of our patients. To provide the Paediatric Emergency Department with efficient clerical support in the best interests of the patients and staff.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
To assist members of the general public and staff throughout the Trust by being polite and efficient at all times.
To input demographic and clinical information into NERVE centre & COSMIC system to maintain high standards within our filing system to enable easy access to patients ED notes, as and when require.
To check the Child protection Information system of every child who is brought to the Emergency Department
To answer telephone enquiries quickly, professional and to be polite at all times.
To register patients who attend any of the areas within the Paediatric Emergency Department, efficiently and accurately with the utmost confidentiality and deal with all phone calls in a professional manner
To support nursing staff with administrative duties for all areas
To register patients who arrive in ED, either as a self-referral, GP or have arrived by ambulance.
Updating all demographic details as necessary and ensuring that confidentiality is upheld in accordance with the Data Protection and the Access to Health Records Acts.
To ensure that the assessment nurse is aware of any patients that need to be seen as a matter of priority due to their presenting condition
To ensure that any patients who attend the department, and have not been resident in the United Kingdom for 12 months, complete an IGA form
To retrieve patients most recent attendance if patient has re-attended with the same/similar problem
To make all Fracture Clinic appointments and ensure that the patients is aware of their appointment.
To book requested UTC Appointments as per streaming nurse or clinician and redirect
To liaise with various internal departments and external agencies to ensure the organisation of timely discharges, make outpatient appointments.
In the event of a Major Incident being declared, the Clerical Assistant is to follow their designated responsibilities as detailed on their action cards.
To ensure that all office equipment is maintained and to report any faults on any of the machines including the photocopiers, printers and PCs to the appropriate departments.
To ensure that all mandatory training days are attended on a yearly basis including; Information Governance, manual handling and fire training.
To be aware of and to adhere to the responsibilities of the Health/Safety at Work Act and the Data Protection Act at all times.
To ensure that the reception areas and the waiting area is kept tidy at all times and to inform the departments domestic of any spillages etc.
To inform all staff of any security incidents that may occur in the department and to bleep the security staff if needed. To complete a Datix incident report form, where necessary
Print labels and wristbands.
Work in conjunction with the ED Tracker to ensure screen is up to date and times accurately reported at all times.
Ensure pro-forma stocks are regularly restocked and orders regularly placed.
Person Specification
Qualifications Essential
GCSES grade A-C in maths and English or equivalent NVQ2 or equivalent Record keeping and data experience Previous clerical or admin experience
Desirable
Previous NHS Experience
Experience Essential
Understanding General Data Protection Regulations 2018 Understanding of confidentiality and its importance Good interpersonal skills and communication Customer service sills
Desirable
Understanding of Safeguarding and Child Protection
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)