About this role
Job summary
**Internal Applicants Only**
Are you looking for a new and exciting challenge? We have a fantastic opportunity for a passionate patient liaison lead to join our friendly team in Trauma and Orthopaedics. To be a successful patient liaison lead you will be compassionate and professional with excellent interpersonal and communication skills. You will be responsible for maintaining positive relationships with patients and their families and a link to health care professionals to ensure safe and effective care for our patients.
This post will be a job share
Main duties of the job
The post holder will:
Work cohesively within the MDT to establish treatment plans and any future care needs of all elderly frail trauma patients.
Provide a point of contact to promote consistent and timely communication between the clinical care teams, patients and their families.
Work collaboratively with patients, families and the multidisciplinary team to allow early supported discharge and contribute to complex discharge planning.
Directly contribute to health promotion initiatives within the context of the frail elderly patient cohort - such as falls prevention, bone health and nutrition. Signposting patients and families to relevant resources.
Meet with patients to discuss the quality of their care and collect information to support departmental / organisational quality audits.
Recognise and address any anxieties and deescalate any concerns/complaints whilst seeking support from appropriate professionals where appropriate.
Create a positive experience by helping patients and their families feel comfortable and informed about their care.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description Job responsibilities
Please refer to the job description and contact Ward Manager Gemma Umpleby on [email protected] if you have any questions or would like further information.
Person Specification
Essential and desirable Essential
Prior experience in health care for frail elderly trauma patients. A good understanding of the complexities of discharge planning and social care provision Knowledge of medical terminology Effective verbal and written communication skills
Desirable
Prior experience in health care for frail elderly trauma patients at B3 level
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Harrogate and District NHS Foundation Trust
Address Harrogate District Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
United Kingdom
Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)