About this role
Job summary
Are you passionate about improving patient flow, supporting hospital admission avoidance, and ensuring people receive the right care in the right place at the right time?
We are seeking an enthusiastic and highly organised Clinical Flow Coordinator to join our Care Coordination Centre (CCC) based at St Margaret's Hospital, Epping. This is an exciting opportunity to play a pivotal role in supporting system-wide patient flow across West Essex, working closely with multidisciplinary teams, community services, acute providers, local authorities and wider health and care partners. The role focuses on coordinating safe transfers of care, supporting discharge processes, monitoring patient pathways and helping to manage operational pressures across the health and care system.
This is a fixed-term contract until 31 March 2027 with the potential for extension, working 37.5 hours per week, Monday to Friday.
There are 2 positions available, 1 full time and 1 part time (22.5 hours).
We are looking for an individual who thrives in a fast-paced environment, has excellent communication and organisational skills, and can work collaboratively with a wide range of professionals. You'll be joining a supportive and innovative team that is committed to delivering outstanding care and improving outcomes for patients across the system.
Main duties of the job
As a Clinical Flow Coordinator, you will play a key role in supporting the effective operation of the Care Coordination Centre (CCC) and Transfer of Care Hub, helping to improve patient flow across the West Essex health and care system. Working closely with clinicians, operational managers and partner organisations, you will support admission avoidance, discharge planning and the safe transfer of care for patients.
You will maintain patient flow trackers and operational systems, ensuring accurate and timely data to provide oversight of demand, capacity and patient outcomes. The role involves coordinating multidisciplinary activities, monitoring patient progression through care pathways, escalating delays or risks, and ensuring agreed actions are completed.
You will also support referral screening, bed management processes, service improvement initiatives and the production of reports and information to support operational decision making. Working collaboratively with colleagues across community, acute, social care and voluntary sector services, you will help ensure patients receive the right care, in the right place, at the right time.
This is an exciting opportunity for an organised and motivated individual who enjoys working in a fast-paced environment and is passionate about improving patient outcomes and system flow.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential. Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks. If you need help, we provide mental health and wellbeing services, occupational health advice and counselling. Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years' service. Excellent pension of up to 14.5% of your pensionable pay. Staff discounts include Blue Light Card, NHS discount offers, and staff benefits. £8K relocation package if you move to Essex to join us Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus. Work that wraps around your needs
Job share: Applications for job shares are welcomed.
Job description Job responsibilities
The Clinical Flow Coordinator plays an integral role within the Care Coordination Centre (CCC), supporting the safe and effective movement of patients through health and care services across West Essex. The post holder will work alongside clinicians, operational managers and system partners to coordinate patient flow, support admission avoidance initiatives, facilitate timely discharge, and ensure patients receive the right care at the right time.
The role is responsible for maintaining oversight of patient activity, demand, capacity and outcomes through the accurate management of patient flow trackers and operational systems. The successful candidate will support referral screening, bed management processes, multidisciplinary team meetings and transfer of care activities across community, acute and social care services.
Working within a fast-paced operational environment, the post holder will:
Coordinate patient flow activity and support safe transfers of care across the health and care system. Maintain accurate patient tracking systems, ensuring data quality and timely updates. Monitor operational pressures, capacity constraints and risks, escalating concerns appropriately. Support admission avoidance initiatives and discharge planning processes. Produce reports, data analysis, briefing papers and presentations to inform operational decision-making. Organise and support multidisciplinary team meetings, maintaining oversight of actions and outcomes. Work collaboratively with internal and external stakeholders, including community teams, hospital services, local authorities, the Integrated Care Board and voluntary sector partners. Contribute to service improvement initiatives, helping to identify opportunities to enhance patient flow, system performance and patient outcomes. Support clinicians and managers with referral management, pathway coordination and operational assurance activities. Promote a culture of compassionate, inclusive and collaborative working, aligned with Trust values. This role offers an excellent opportunity for someone with strong organisational, analytical and communication skills who enjoys working collaboratively across organisational boundaries to improve patient care and operational excellence.
Person Specification
Knowledge and Experience Essential
Experience of working in a support role to a multidisciplinary team Ability to produce briefing packs and materials, draft reports, data, letters and presentations Experience of working in a similar role in a health or care context.
Education/Qualifications Essential
Educated to a degree level in relevant discipline or equivalent level of demonstrable experience of working at a similar level
Communication Skills Essential
Excellent interpersonal and oral/ written communication skills with the ability to communicate complex/sensitive information. Ability to deliver against agreed objectives achieving quality outcomes. Excellent interpersonal skills with the ability to work with colleagues at all levels. Minute taking skills.
Personal and People Development Essential
Ability to manage workload effectively in light of competing priorities and tight deadlines. IT skills including Word, Excel, PowerPoint etc.
Additional Requirements Essential
Demonstrable ability to meet Trust values. Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda. Values diversity and difference, operates with integrity and openness. Determination, perseverance and resilience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Essex Partnership University NHS Foundation Trust
Address St Margaret's hospital
The Plain
Epping
CM16 6TN
United Kingdom
Employer's website https://eput.nhs.uk/ (Opens in a new tab)