About this role
MAIN PURPOSE OF THE ROLE Individual contributor that works under limited supervision. Applies subject matter knowledge. Requires capacity to understand specific needs or requirements to apply skills/knowledge.
MAIN RESPONSIBILITIES • Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures. • Uses computerized system to gather information and confirm sales prompted by incoming calls. • No selling responsibilities are involved with this activity. • Typically transfers calls to appropriate person as necessary. • May answer inquiries, resolve problems, and promote products/services. • Requires general knowledge of company, products, and/or services.
QUALIFICATIONS Education Education Level Major/Field of Study or Equivalent Technical Diploma (± 12 years)