About this role
Customer Service Coordinator – Commodities Bookings
Full time, permanent
We have an exciting opportunity to join the Export Customer Service Team. In this role, you will play a key part in the Customer Service life cycle and therefore you will need ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally and supporting colleagues and their supervisor, as and when required.
How you will help us and what you can expect
Manage own workload, communicating effectively when support is needed Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionallyBeing the escalation point, for team Coordinators and Customers alikeTo understand and work collaboratively with all internal departments as and when requiredEnsure full recovery of all applicable costs, relative to your roleWork as a team player, contributing ideas to the team to help with efficiencies and/or service improvementsDeputise for the Supervisor when absent, ensuring that the team are looked after, workloads distributed evenly whilst achieving the teams KPI’sResponsible for running KPI reports and talking discussing the findings through with the team as and when requiredSupporting the team with training and coaching for new and existing members Skills and experience you’ll bring to us
Customer Service focused, passionate about providing a top service to MSC clientsAbility to operate effectively in a fast-paced environment with constantly changing prioritiesAttention to detail – high level of accuracy to minimise errorsExcellent communication skills, written and verbalCompetent with IT systems particularly the Microsoft PackagesSolution driven - able to take ownership of situations with a positive, can-do attitudeEffective time management skills, being able to meet deadlinesTeam player - build relationships with other internal and external teams and functionsStrong organisational skills with the ability to multi-task multiple demands whilst displaying resilience What we offer
Competitive salaryPrivate Health Care for everyone from day 1 (non contractual)Generous pension schemeLife Assurance – 4x salary22 days + a day to take on Christmas Eve or New Year’s EveFree parking (within walking distance from the office)On-site artisan restaurantDiscounted gym membershipCycle to work schemeFlu vaccines and eye care vouchersBuy or sell holiday schemeChristmas club savingMSC Cruises friends and family discountFull induction day and training providedLearning and development opportunitiesDress for the day policy/modern office environment