About this role
Summary We’re looking for a Service Team Member to join us at Hanbury Hall to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here As part of Hanbury’s Welcome Team, you'll deliver consistently great customer service to all visitors and do everything possible to ensure they have a great day.
Reporting to the Welcome Manager, you'll be one of five Service Team Members, working alongside a brilliant team of volunteers. There may be the occasional opportunity to work within the wider Worcestershire portfolio at Croome, The Firs and Greyfriars.
What you'll be doing The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, answering questions to help people get the most out of their visit and membership recruitment.
Who we're looking for We’d love to hear from you if you’re:
focused on giving great service to everyone you meetconfident speaking with visitors and solving problemsa team player, but also happy to work on your own initiativewell-organised, adaptable, and flexible to work across different siteswilling to learn new skills and work towards shared goals The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.