About this role
Summary Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
You'll work 30 hours per week on a rota basis, including weekends, bank holidays and occasional evenings. Typical working hours are 9am - 5pm.
Interview date: 20th October 2026
What it's like to work here Reporting to the Visitor Operations & Experience Manager, you'll be working in a team of 4 across the Herefordshire portfolio made up of Berrington Hall, Brockhampton Estate, Croft Castle & The Weir Garden.
What you'll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know the Herefordshire properties . This will include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.
You will be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.
Who we're looking for We'd love to hear from you if you’re:
used to multiple deadlines and managing your own workloadskilled in organisation and planning, with a good eye for detailgood at talking to, and getting on with, all kinds of peoplea hard-working and committed team playercomfortable with IT: Microsoft Office, as well as web and social mediaexperienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materialsfamiliar with health and safety procedures The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.