About this role
Summary Class Code: 7525 SUMMARY CLASS TITLE: COMPUTER MAINTENANCE TECHNICIAN BASIC FUNCTION: Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers and other peripheral equipment; train District personnel in use of microcomputers and related software operation. REPRESENTATIVE DUTIES:
• Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers and other peripheral equipment; schedule repairs or installations.
• Develop and conduct one-on-one and group training of District personnel in use of microcomputers and related software.
• Inspect, isolate and diagnose system malfunctions and determine appropriate repair procedures; replace defective parts and restore to proper operation of equipment; analyze and resolve general software malfunctions.
• Develop and maintain cable location diagrams for local area networks, device sharing and computer terminals.
• Install microcomputer hardware systems and software, including upgrades and enhancements.
• Perform preventive maintenance on printers including cleaning, lubricating, adjusting mechanical parts and checking cables and connectors as necessary; dust circuit boards and disk drives.
• Install mainframe equipment including terminals, printers and modems; determine appropriate location for installation; install cables and connect devices and test device for proper operation.
• Maintain and repair data terminals and a variety of data communications equipment, including multiplexer equipment, span equipment, modems and interfacing equipment.
• Move equipment to new locations as requested; reroute and install communication cables for new location; test system to assure proper operation.
• Perform component level equipment repair; remove defective components and replace and initiate test procedures according to established procedures; locate and request replacement components.
• Operate multimeters, oscilloscopes, signal injectors, and digital logic probes to test circuiting by signal injection method; operate hand tools, protocol analyzers, floppy disk analyzer, diagnostic software, soldering iron and cable testing equipment.
• Communicate with a variety of departments regarding the repair and installation of computer equipment; communicate with vendors and manufacturers regarding parts, pricing, purchases and product information to find best source of supply.
• Provide assistance, information and technical expertise to faculty, administrators and students regarding the safe and proper operation, care and maintenance of computerized equipment.
• Maintain records of computer and network repairs, materials used, moving and installation activities and work orders; maintain records of maintenance supplies used; maintain an adequate spare parts inventory.
• Perform related duties as assigned.
KNOWLEDGE AND ABILITIES: KNOWLEDGE OF:
• Computerized and electronic equipment including microcomputers, computer terminals, peripherals and other data communication equipment.
• Methods, equipment and tools used in the skilled repair and servicing of computer equipment.
• Electronic and electrical theory and practices.
• Analog and digital communications equipment and maintenance techniques.
• Safety practices and precautions used in working with computer equipment.
• Operation of a variety of testing equipment, hand and power tools and measuring instruments.
• Basic DOS commands and computer operations.
• Technical aspects of the computer field.
• Diagnostic techniques and procedures used in computer and electronics repair.
• Basic record-keeping techniques.
• Interpersonal skills using tact, patience and courtesy.
• Health and safety regulations.
ABILITY TO:
• Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers, modems, multiplexers, span equipment and other data communications equipment.
• Install computers and related equipment at District sites.
• Operate electronic measuring instruments, testing equipment and tools in a safe and proper manner.
• Read and interpret schematics and blueprints.
• Read, interpret and implement technical service manuals and schematic diagrams to repair assigned computer and peripheral equipment.
• Plan and lay out installation and repair work including estimating labor and material costs.
• Maintain records related to work performed.
• Establish and maintain cooperative and effective working relationships with others.
• Analyze situations accurately and adopt an effective course of action.
• Work independently with little direction.
• Lift heavy objects.
Any combination equivalent to: Bachelor's degree along with progressively responsible experience supporting, troubleshooting, and repairing computer systems and data communications equipment.