About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service (PCDS).
The Clinic Co-ordinator plays a key role in supporting the effective operation of community dental services, coordinating outpatient and domiciliary clinics, managing appointments and waiting lists, and providing high-quality administrative and reception support. Working closely with clinicians, patients, carers and partner organisations, you will help ensure an excellent patient experience and efficient service delivery across multiple community dental sites.
This is a float role supporting services across Bristol, Bath and Weston. The successful candidate will be required to work flexibly across multiple locations and must be able to travel independently between sites during the working day to meet service needs.
Main duties of the job
Coordinate clinics, patient appointments and waiting lists across multiple sites. Organise domiciliary appointments and associated support requirements. Act as a key point of contact for patients, carers, clinicians and external agencies. Manage patient enquiries by telephone, email, letter and face to face. Maintain accurate patient records and administrative systems. Support service continuity by providing flexible cover across community dental locations. Participate in service improvement, audit and quality initiatives.
About us The Primary Care Dental Service provides specialist dental care for patients who may be unable to access routine dental services. We are committed to delivering high-quality, patient-centred care and creating a supportive environment where staff are encouraged to develop, innovate and contribute to continuous improvement.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
Please see attached documents.
The post holder will coordinate clinics and waiting lists, support domiciliary services, maintain patient records, communicate effectively with patients and healthcare professionals, and contribute to the smooth day-to-day running of community dental services. They will work collaboratively with clinical and administrative colleagues across multiple sites to ensure high standards of patient care and service delivery. This role requires flexibility, excellent organisational skills, attention to detail and the ability to travel independently between community dental sites across Bristol, Bath and Weston.
Person Specification
Qualifications Essential
GCSE English and Maths (or equivalent). Educated to NVQ Level 3 or equivalent experience
Desirable
Customer service qualification
Experience Essential
Experience of working in an administrative or customer service role Experience of managing competing priorities and working to deadlines Experience of dealing with the public by telephone and face-to-face Experience of using computerised systems and Microsoft Office applications. Experience of maintaining accurate records and databases
Desirable
NHS, healthcare, dental or clinical administration experience Experience of using patient administration systems or electronic patient record systems. Experience of appointment booking and waiting list management
Knowledge and Skills Essential
Excellent verbal and written communication skills Strong organisational and time management skills Ability to work independently and use initiative Ability to work effectively as part of a team. Good attention to detail and accuracy Ability to handle sensitive and confidential information appropriately. Ability to prioritise workload in a busy environment. Excellent customer care skills
Desirable
Understanding of NHS confidentiality and information governance requirements Understanding of patient pathways and waiting list processes
Other Requirements Essential
Ability to travel independently between sites across Bristol, Bath and Weston during the working day. Willingness to work across multiple locations as required by the service.
Desirable
Experience of working across multiple sites or services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Dental Hospital
Community sites in Bath, Weston and Bristol
Bristol, Bath, Weston
BS1 2LY
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)