About this role
Job summary
ICO Health Group is seeking an experienced and compassionate GP Care Navigator to join our busy and supportive practice team on a 12-month fixed-term contract.
As the first point of contact for patients, you will deliver a high-quality, professional front-line service, ensuring patients are directed to the most appropriate healthcare professional or service. This role is key to improving patient access, supporting clinical teams, and maintaining an efficient and responsive service.
Main duties of the job
Patient Care Navigation
Act as the first point of contact for patients via face-to-face, telephone, and digital platforms Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations Support patients in accessing NHS and community services Promote self-care and patient independence Reception and Administrative Duties Book, amend, and manage appointments and home visit requests Register new and temporary patients Process repeat prescriptions in line with practice protocols Manage incoming and outgoing correspondence, including scanning and filing Clinical Systems & IT Maintain accurate patient records using EMIS Web and other digital systems Use tools such as CHATDOC AI to support patient interactions Support data entry, searches, and reporting requirements Communication & Coordination Liaise with clinicians, healthcare professionals, and external services Communicate effectively with patients and carers Support continuity of care through accurate and timely information sharing Assist in managing the appointment system efficiently Help ensure patients are seen by the most appropriate clinician, reducing GP workload Maintain a clean, organised, and welcoming reception environment Compliance & Governance Adhere to confidentiality, GDPR, and data protection requirements Follow infection control, safeguarding, and health & safety policies Promote equality, diversity, and inclusion
About us
An exciting opportunity has arisen for a Care Navigator to join a forward thinking and innovative practice in Downham. We have a 10,000-patient list size. The practice is based in Downham Health & Leisure Centre and is easily accessible by public transport. Free parking for all staff.
Working collaboratively with our PCN, ICB and other neighbouring practices, our MDT team consists of a 2 GP Partners, 3 salaried GPs, 1 ANP, 2 Physician Associates, 1 Practice Nurses, 1 HCA, a phlebotomist and two Clinical Pharmacists, who are very well supported by an established management and administrative team.
We have partnered with Doctaly Assist (https://doctalyassist.com/) to develop digital pathways to improve access for our patients.
Job description Job responsibilities
Patient Care Navigation
Act as the first point of contact for patients via face-to-face, telephone, and digital platforms Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations Support patients in accessing NHS and community services Promote self-care and patient independence Reception and Administrative Duties
Book, amend, and manage appointments and home visit requests Register new and temporary patients Process repeat prescriptions in line with practice protocols Manage incoming and outgoing correspondence, including scanning and filing Clinical Systems & IT
Maintain accurate patient records using EMIS Web and other digital systems Use tools such as CHATDOC AI to support patient interactions Support data entry, searches, and reporting requirements Communication & Coordination
Liaise with clinicians, healthcare professionals, and external services Communicate effectively with patients and carers Support continuity of care through accurate and timely information sharing Operational Support
Assist in managing the appointment system efficiently Help ensure patients are seen by the most appropriate clinician, reducing GP workload Maintain a clean, organised, and welcoming reception environment Compliance & Governance
Adhere to confidentiality, GDPR, and data protection requirements Follow infection control, safeguarding, and health & safety policies Promote equality, diversity, and inclusion Team Working & Development
Work collaboratively within the practice team Participate in training and ongoing professional development Contribute to service improvement initiatives
Person Specification
Experience Essential
Working for a minimum of 2 years in Primary Care Lives within reason distance to the surgery Experience of customer services
Qualifications Essential
GCSE Grade A to C in English and Maths NVQ in Health & Social Care A minimum of 2 years experience in Primary Care
Knowledge and Skills Essential
Good interpersonal communication skills
Desirable
Basic IT Skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ICO HEALTH GROUP
Address Moorside Surgery
7-9 Moorside Road
Bromley
Kent
BR1 5EP
United Kingdom
Employer's website https://www.icohealthgroup.co.uk/ (Opens in a new tab)