About this role
Job summary
We are seeking an organised, proactive, and detail-oriented Referral Management & Safety Netting Coordinator to join our Team. This vital role supports clinicians in managing patient referrals safely, efficiently, and within required timescales, ensuring patients receive timely access to secondary care services.
The successful candidate will play a key role in monitoring referrals, supporting urgent cancer pathways, maintaining robust safety-netting processes, and ensuring no referral is lost or delayed. Working closely with clinicians, operational teams, hospitals, and patients, you will contribute directly to patient safety, service quality, and compliance with NHS standards.
Main duties of the job
Process clinician-generated referrals accurately and efficiently within agreed timescales.Manage routine, urgent, and specialist referrals using NHS referral systems, including e-RS.Ensure referrals contain complete clinical information and supporting documentation.Monitor referral progress and confirm receipt by secondary care providers.Follow up outstanding referral actions to ensure continuity of patient carePrioritise and oversee all Two Week Wait (2WW) suspected cancer referrals.Monitor referral acknowledgements, booking outcomes, and appointment attendance.Escalate delays, rejections, or concerns promptly to the relevant clinician or manager.Maintain accurate records and reports relating to cancer pathway activity.Support organisational compliance with national cancer referral standards.
About us
We are a forward-thinking, patient-centred General Practice committed to delivering high-quality healthcare and outstanding patient experience to our local community. Our team is passionate about providing safe, accessible, and compassionate care while continually seeking opportunities to improve and develop our services.
We are proud of our supportive and inclusive working culture, where every member of the team is valued and encouraged to contribute ideas that enhance patient care and operational excellence. Collaboration sits at the heart of everything we do, with clinicians, administrators, managers, and support staff working together towards shared goals.
Job description Job responsibilities
We are seeking a highly organised and proactive Referral Management & Safety Netting Coordinator to join our Operations Team. This is a pivotal role supporting the safe and effective management of patient referrals across the practice, ensuring timely access to secondary care services and maintaining robust patient safety processes. The successful candidate will work closely with clinicians, operational teams, hospitals, and patients to ensure referrals are processed accurately, monitored effectively, and escalated appropriately where concerns arise.
Key ResponsibilitiesReferral Management
Process routine, urgent, and specialist referrals generated by clinicians in a timely and accurate manner.Ensure referrals contain all necessary clinical information and supporting documentation.Utilise NHS referral systems, including e-RS, to manage referrals effectively.Monitor referral progress and ensure successful receipt by secondary care providers.Follow up outstanding or delayed referrals as appropriate. [6. Referra...ty Netting | Word]Cancer Pathway Management (2WW)
Prioritise and manage urgent suspected cancer referrals (Two Week Wait).Monitor acknowledgements, appointment bookings, and referral outcomes.Escalate delays, rejections, or concerns promptly to the relevant clinician or manager.Maintain accurate records and reporting relating to cancer pathways and referral activity. [6. Referra...ty Netting | Word]Safety Netting
Maintain effective referral tracking and safety-netting systems.Ensure referrals are monitored and followed through appropriately.Identify and investigate outstanding actions or unaccounted-for referrals.Support patient safety by escalating concerns and mitigating risks associated with referral delays.
Person Specification
Qualifications Essential
- Experience working in a healthcare administrative or medical secretarial role. - Knowledge of NHS referral processes and patient pathways. - Experience of managing high-volume administrative workloads.
Desirable
- Previous experience within a GP practice environment. - Experience using NHS e-Referral Service (e-RS). - Experience managing referral tracking and safety-netting systems. - Experience supporting cancer pathways and 2WW referrals. - Audio typing experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lawrence House Group
Address 107 Philip Lane
London
N15 4JR
United Kingdom
Employer's website http://www.lawrencehousegroup.co.uk/ (Opens in a new tab)