About this role
Job summary
Open to current NHS employee's only.
Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.
An opportunity has arisen for a full time member of staff to join the NHS Talking Therapies Tameside & Glossop Administration Team.
We are looking to employ a motivated and enthusiastic individual to join our fast paced Talking Therapies team from Monday to Friday. You will contribute to the general day to day running of the service by taking calls, covering reception, processing referrals and ensuring patients are seen in a timely manner in order to receive the best patient care possible. The Admin team is a high functioning, close working team which is reliant on team work and good communication skills. Previous experience of a busy office, multitasking, along with an ability to work under pressure, unsupervised and using your own initiative are essential.
Main duties of the job
To provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.
Deal with enquiries from service uses, relatives, professionals and members of the public.
Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
Accessing and inputting to clinical reporting systems - Pcmis.
To undertake any other reasonable duties appropriate to the role.
About us
We are proud to provide high quality mental health services to Tameside & Glossop
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description Job responsibilities
To undertake the comprehensive administration of all referrals received into the team.
To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.
To collate all relevant available information to enable the effective triage of referrals received by the team.
To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.
To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To manage the appointments system for the team in line with clinic times and the off duty rota.
To order and maintain sufficient levels of stationery and supplies for the team.
To deal with telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
Person Specification
Education/ Qualification Essential
GCSE's Grade C/Grade 4-9 or above in Math's and English Language or equivalent Experience of office procedures to NVQ 3 level
Desirable
RSA II/ECDL or equivalent Completion of Paris training
Experience Essential
Previous administrative experience within a diverse organisation Diary management Organising meetings and agendas Progress chasing Preparing documents and presentations Dealing with enquiries Document production Maintenance of office systems Minute taking Data baser skills
Desirable
Experience of NHS Administrative work.
Knowledge Essential
Understanding of administrative processes Understanding of confidentiality and data protection policies and procedures. Knowledge of electronic clinical reporting systems
Desirable
Basic understanding of mental health illnesses. Knowledge of mental health services.
Skills and Abilities Essential
Ability to utilise a range of IT programmes Ability to work flexibly and to prioritise workload Good verbal and written communication skills Ability to communicate with service users Ability to work as part of a team and individually Ability to competently use and modify a database Good organisational skills Ability to form productive working relationships with multi-disciplinary staff
Work Related Circumstances Essential
Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Pennine Care NHS FT
Address Trust HQ Block E
225 Old Street
Ashton-Under-Lyne
OL6 7SR
United Kingdom
Employer's website https://www.penninecare.nhs.uk (Opens in a new tab)