About this role
Job summary
The CAMHS Team Administrator is responsible for providing comprehensive administrative support to Harrow CAMHS, ensuring the efficient operation of clinical and administrative pathways.
The post holder will act as a key point of contact for children, young people, families, professionals, and partner agencies, supporting referral management, appointment booking, waiting list administration, clinical correspondence, information sharing, and data quality requirements.
The post holder will work within agreed service standards and operational procedures, ensuring that enquiries are managed professionally, information is processed accurately and confidentially, and communications are appropriately escalated where clinical action is required.
The Team Administrator will play an important role in supporting patient flow through CAMHS pathways and ensuring the service meets performance, access and waiting-time targets
Main duties of the job -Providing comprehensive administrative support to multidisciplinaryCAMHS teams, including word processing, filing, email management, photocopying, data entry and spreadsheet creation. -Managing appointment diaries and team information systems. -Handling telephone and reception enquiries professionally. -Maintaining organised administrative systems to support service delivery -Monitoring demand and escalating concerns according to agreed protocols. -Ordering stationery and equipment and supporting the team with general administrative tasks
About us Central and North West London NHS Foundation Trust (CNWL) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We are proud of our diversity and continue to undertake initiatives to advance equality for LGBT+, Black, Asian and Minority Ethnic communities, and people with disabilities. We are recognised locally, nationally and internationally for providing high-quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy. Become part of our team. We care for you as much as you care for others.
Job description Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job Summary The CAMHS Team Administrator is responsible for providing comprehensive administrative support to Harrow CAMHS, ensuring the efficient operation of clinical and administrative pathways.
The post holder will act as a key point of contact for children, young people, families, professionals, and partner agencies, supporting referral management, appointment booking, waiting list administration, clinical correspondence, information sharing, and data quality requirements.
The post holder will work within agreed service standards and operational procedures, ensuring that enquiries are managed professionally, information is processed accurately and confidentially, and communications are appropriately escalated where clinical action is required.
The Team Administrator will play an important role in supporting patient flow through CAMHS pathways and ensuring the service meets performance, access and waiting-time targets.
Key Responsibilities
Service Administration
Act as a first point of contact for the Harrow CAMHS service, responding to telephone, email and face-to-face enquiries professionally and efficiently. Manage referrals, waiting lists and appointment bookings in line with Trust procedures and service targets. Ensure referrals are processed accurately and within agreed timescales. Support clinical pathways from referral to discharge, maintaining accurate records throughout. Coordinate clinic appointments, reviews, assessments, meetings and multi-disciplinary appointments. Ensure children, young people and families receive appointment notifications and relevant information in a timely manner. Monitor appointment outcomes and support effective management of DNA (Did Not Attend) and cancellation processes. Maintain accurate patient demographic information and electronic records. Support the collection and recording of outcome measures as required. Information Management and Communication
Ensure all incoming correspondence, including emails from external professionals, is reviewed, appropriately actioned and forwarded to the relevant clinician in a timely manner. Ensure correspondence and communications are uploaded accurately to the patient record. Escalate urgent clinical information and safeguarding concerns immediately in accordance with local procedures. Seek clarification from clinicians where there is uncertainty regarding appropriate responses to professional enquiries. Support effective communication between patients, families, clinicians and partner agencies. Maintain confidentiality and information governance standards at all times. Administrative Support
Provide comprehensive administrative support to clinical and managerial staff. Prepare letters, clinic lists, reports, presentations and meeting documentation as required. Organise and coordinate meetings, including booking rooms, preparing agendas and taking minutes when required. Maintain electronic filing systems and ensure documents are stored appropriately. Support service audits, data collection exercises and quality improvement initiatives. Order stationery, equipment and supplies in line with Trust procedures. Distribute incoming and outgoing correspondence as required. Data Quality and Performance
Ensure accurate and timely entry of information onto Trust clinical systems. Support data validation activities and ensure patient records are maintained to a high standard. Assist with the production of activity reports and performance information. Support monitoring of waiting lists and patient pathways. Escalate identified delays, backlogs or administrative risks to supervisors or managers. Contribute to achieving local and national performance targets. Working with Families and Professionals
Provide a professional and responsive service to children, young people and their families. Support families who may require additional assistance to engage with service processes, including appointment arrangements and questionnaire completion. Communicate effectively with a wide range of professionals including schools, social care, health services and voluntary organisations. Use communication methods appropriate to individual needs, including arranging interpreters where required. Safeguarding
The post holder has a responsibility to safeguard and promote the welfare of children and young people and vulnerable adults.
They must:
Comply with Trust safeguarding policies and procedures. Report concerns promptly through appropriate channels. Maintain up-to-date safeguarding training appropriate to the role. Escalate urgent safeguarding information received through telephone calls, emails or correspondence without delay. Information Governance
The post holder will:
Adhere to Data Protection legislation, Information Governance standards and Trust policies. Maintain confidentiality at all times. Ensure electronic and paper records are handled securely. Record information accurately and contemporaneously. Health and Safety
The post holder is responsible for:
Working in accordance with Health and Safety legislation and Trust policies. Reporting incidents, risks and near misses through Trust reporting systems. Participating in mandatory and statutory training. Taking reasonable care for their own safety and that of others
Person Specification
Education and Qualifications Essential
Educated to GCSE level (or equivalent), including English and Mathematics. Evidence of administrative training or equivalent experience. NVQ 3 in Business Administration or evidence of equivalent practical experience. Good standard of written and spoken English
Previous Experience Essential
Relevant experience of working in an administrative role Skilled in using Microsoft Word and Microsoft Excel Data entry skills including knowledge of using Excel Familiarity with switchboard duties. Understanding of Data Protection / Confidentiality
Desirable
Knowledge of Patient Administration systems Other windows packages for example Power Point and Outlook Application of technology in the office i.e. Email and Networking Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge and Abilities Essential
Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing. Ability to prioritise workload ,and plan and organise own time effectively Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals Ability to act independently, and on own initiative Ability to work as part of a multi-disciplinary team in a pressured environment Excellent organisational skills Ability to work flexibly & under pressure Ability to manage own workload without direct supervision Able to deal with difficult/emotional callers
Desirable
Lived experience of mental health Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team An Understanding of Office Procedures Understanding of hospital and/or social services environments Knowledge and understanding of medical terms. Knowledge of the Data Protection Act and Caldicott Guardian
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address Harrow CAMHS, Ash Tree Clinic
322 Northolt Road
Harrow
HA2 8EQ
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)