About this role
Job summary
An opportunity has arisen to join our energetic and vibrant 0 to 19 team in Southampton.
Our 0 - 19 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who provide essential and comprehensive support to all the families in Southampton. We are looking for someone who is passionate about patient experience and is looking to make a difference.
Hampshire and Isle of Wight Healthcare Foundation Trust is an innovative, forward-thinking trust who invest in peoples development, wellbeing and take pride in the care of our families and employees alike.
We are offering a full-time contract of 37.5 hours within a supportive team environment where full training will be given.
If you are interested in this post, we would love to hear from you.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
To provide an efficient first point of contact to all telephone callers to the service, recording messages accurately, answering a variety of enquiries from internal and external callers and dealing with sensitive and difficult issues in a professional and helpful manner, liaising with other departments as required.
Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.
Assist in ordering health promotion literature and resources and maintaining stock levels.
Liaising with schools, to ensure accurate record keeping of school aged childrens registration at schools.
Monitor generic email inbox and action / distribute as required.
Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Good general Education. English GCSE Level 4 or equivalent. IT Skill and Knowledge.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)