About this role
Job Summary: The Serve Team Lead Stewards Serve Team processes across Gateway Church. Building and developing Serve Teams stays inside each ministry; this seat provides the systems, resources, and support that make a vibrant Serve Team culture possible everywhere. It owns Serve Team training, the handbook, and the standards for onboarding, thresholds, and offboarding, and it leads the annual This Is Us Serve Team rally.
Principal Job Responsibilities:
• Owns Serve Team training, the Serve Team handbook, and the standards that govern how Gateway builds Serve Teams
• Provides the systems, resources, and support that make a vibrant Serve Team culture possible at every campus and in every ministry
• Partners with each campus on Serve Team org charts and staffing needs
• Sets and evaluates Serve Team thresholds, onboarding, and offboarding processes
• Leads the annual This Is Us Serve Team rally • Stewards the Gateway Ministry Safe partnership
• Gathers insight from the Area Leads, collaborates with them on design, and is then responsible for the resulting designs and documentation
• Consults with ministries and campuses as they recruit, place, and develop their own Serve Teams
• Designs and maintains Serve Team screening, placement, and recognition processes in partnership with the Ministry Systems Manager
• Partners with the Rock Administrator on how Serve Team processes are built and tracked in the system
• Evaluates Serve Team health churchwide and reports what the metrics show
• Builds and maintains Serve Team resources, guides, and training content
• Supports campuses through Serve Team transitions, gaps, and new campus launches
• Reviews the metrics for Serve Team engagement and makes recommendations accordingly
• Is present and serving at weekend services and churchwide events as the ministry calendar requires
• Performs other duties as assigned. As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.
General Skills & Qualifications:
• A clear passion for Jesus and a strong biblical foundation
• A developer at heart, with a track record of raising up volunteer leaders
• High connectedness across an organization, and high personal responsibility for outcomes
• Able to build systems others will use, rather than doing the work for them
• Strong written communication, particularly for handbooks, training, and resources
• Able to influence and support teams that do not report to them
• Strong event and program planning skills
• Able to evaluate engagement data and act on what it shows
• Comfortable holding others accountable with clarity and care
• Demonstrated emotional and relational intelligence
• Strong time-management skills and the ability to hold several priorities at once
• Proficient in Microsoft Office and able to learn and function within new software and systems
Education/Certification(s):
• Five or more years of ministry or volunteer leadership experience — required
• Bachelor’s degree or equivalent experience — required
• Experience designing volunteer training, onboarding, or handbook standards across multiple locations — preferred
• Prior experience in a multisite church environment — preferred
General Physical Requirements: The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:
• Sit or stand for extended periods of time
• Occasionally kneel or crouch
• Frequently lift and/or move up to 10 lbs.
• Occasionally lift and/or move up to 25 lbs.
*This description is not all inclusive, and other duties may be assigned as necessary.
Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.
Employment Requirement: Must be a member or become a member of Gateway Church upon employment.