About this role
Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President Position Information
• Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM • Job Level: C-12 • Department: Foundational Services - Production Operations • Location: Chennai, India
Position Summary This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality. The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights. Key Responsibilities
• Analyze alerts across diverse monitoring sources and identify optimization opportunities • Contribute to reduction of alert noise through tuning and improvement initiatives • Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness • Develop a functional understanding of how different monitoring sources generate and trigger events • Identify recurring patterns and support data-driven improvements across event streams • Collaborate with cross-functional teams to enhance monitoring coverage and quality • Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort Required Qualifications
• 8–12 years in monitoring, event management, or production support environments • Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe) • Functional understanding of how monitoring systems generate alerts (no deep technical expertise required) • Demonstrated contribution toward alert reduction or monitoring improvement initiatives • Strong analytical mindset with ability to identify patterns in event data Technology Stack / Exposure Areas (High-Level)
• Event Management Platforms: Netcool, BigPanda, Splunk (or similar) • Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM • Batch / Workload Monitoring: AutoSys or similar tools • Log Analytics / Data Handling: Splunk, ELK, or equivalent • Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches
------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Infrastructure------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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