About this role
Job Description Citi is looking for a Senior Programmer Analyst to join the Consumer Operations Technology team, contributing to the design, development, and delivery of application systems that directly support Collections & Recovery operations. In this role, you will apply deep technical expertise to build and improve software solutions that meet complex business needs, working with a high degree of autonomy within a collaborative global technology environment. This is an opportunity to make a tangible impact by shaping systems that matter — at scale, and at the centre of Citi's consumer technology landscape. Responsibilities
• Design, develop, and implement application systems and programs to address specific business requirements across Consumer Operations Technology. • Build and maintain software solutions through all phases of the development lifecycle, including analysis, design, construction, testing, and deployment. • Analyze complex application problems and evaluate business and system processes to recommend and deliver effective technical solutions. • Develop and embed security measures as part of post-implementation reviews to ensure system integrity and long-term functionality. • Collaborate with business users, clients, and cross-functional technology teams to define requirements and deliver advanced programming solutions. • Contribute to feasibility assessments, IT planning, and time and cost estimation to support sound project decision-making. • Define and uphold development standards and operating procedures and provide technical guidance to less experienced team members. • Identify and escalate control and risk issues with transparency, ensuring technology decisions align with applicable standards and business ethics.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals. • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements . Required Qualifications & Skills
• 10 years of experience in software application development, systems analysis, and programming. • Expertise in application development and production support of large applications using Pega Infinity 24.x and above . • Experience In working with transformation projects from legacy to Pega platforms is desirable. • Domain expertise Loss Mitigation applications is an advantage . • Hands-on experience with Python, applied to building and maintaining production-grade applications is a plus. • Demonstrated ability to manage and deliver software projects from inception through to implementation. • Familiarity with project management and consulting methodologies, with the ability to apply structured approaches to technical delivery. • Ability to work independently under pressure, managing shifting priorities and deadlines without close supervision. • Bachelor's degree or equivalent practical experience in a relevant technical discipline. Beneficial Skills & Qualifications
• Experience working within financial services or consumer technology environments, particularly in collections, recovery, or operations domains. • Exposure to risk and compliance considerations within software development, including the ability to assess and mitigate technical risks. • Experience acting as a subject matter expert or informal technical mentor to peers or junior analysts. What We Offer At Citi, you will work in a performance-driven global technology team where your contributions directly shape the systems and services that support millions of customers. We invest in the growth, wellbeing, and long-term success of our people.
• Hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable work-life balance. • Access to structured learning and development programmes to grow your technical and professional capabilities. • Opportunity to work on complex, high-impact technology challenges within one of the world's largest financial institutions. • Autonomy and ownership over your work, with scope to influence standards and practices within your team. • Wellbeing support and financial benefits designed to provide long-term security and peace of mind. • Collaboration with global technology teams, giving you exposure to diverse markets, tools, and approaches. Apply today and bring your expertise to a global technology team where your work drives real impact for Citi's customers and operations. ------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Applications Development------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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