About this role
Key Responsibilities
• Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively. • Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams. • Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions • Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local • Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management. • Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders. • Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements • Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval. • Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
Required Experience
• 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services. • Understanding of Australian and New Zealand payments schemes and clearing arrangements. • Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms. • Experience supporting business-critical applications in a highly regulated environment. • Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives. • Proven track record managing production incidents, operational risk, and service resilience.
• Knowledge of technology governance, change management, risk frameworks, and operational resilience.
• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences. • Strong analytical, problem-solving, and decision-making capabilities. • Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
Skills
• Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services • Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms • XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs. • Production Support: L1/L2 incident resolution and log triage • Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements. • Business Continuity and Disaster Recovery
#LI-Hybrid #LI-RW2 ------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Applications Support------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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