About this role
Job summary
This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team as a Imaging Pathway Navigator within the Clinical Imaging Admin & Clerical Team in the Clinical Imaging Department at Royal Cornwall Hospital Truro, providing an efficient Imaging booking service for the Trust in a fast paced environment.
Main duties of the job
The main duties of the role will be to handle patient enquiries, support Imaging reception areas, contribute to the administrative processes within the service, assign appointments for all Clinical Imaging modalities and ensure that the bookings are within national targets.
Communication, organisational and interpersonal skills are essential. You will also need to be flexible with a willingness to work rostered evenings and possibly weekends, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets.
This is a full time (37.5 hours) 12 months fixed term post
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Experience Essential
Significant previous NHS experience PAS and MAXIMS trained Experience and Knowledge of patient pathways
Desirable
Previous waiting list management experience CRIS trained Customer care skills Previous frontline experience of NHS Experience training other members of team
Practical and Intellectual Skills Essential
Excellent communication skills, written and verbal Ability to prioritise and manage own workload To be able to work effectively as part of a team Ability to work with speed and with accuracy at all times Minute taking experience
Desirable
Leadership skills
Qualifications Essential
GCSE C or above English and Maths NVQ 3 or Equivalent in administration experience ECDL or equivalent computer experience
Training Essential
Evidence of willingness to undertake further training for personal development
Desirable
PAS outpatient and BEA training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Truro
Pydar House
Truro
TR1 2XD
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)