About this role
Customer Support Agent (UK)
Location / Work Arrangement: Hybrid (UK) ( weekdays early shifts in office/lates WFH. Weekends - wfh )
Contract Type: Part-time 35 hours
Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm 3/4 shifts per week
Role Purpose: Deliver omnichannel customer support (chat, calls, email) to our Restaurant Partners (RPs), resolving queries end-to-end while adhering to SLAs.
Key Responsibilities: - Handle inbound support across chat, phone, and email, meeting SLA targets - Support RPs with account changes, complaints, and account updates - Review and resolve invoice-related queries - Own issues end-to-end, from first contact through to resolution - Work with other departments to investigate and resolve complex issues - Identify reactive upsell opportunities during calls (commission available on successful upsells)
Compensation: - Base salary: TBC - Commission: available on reactive upsells made during calls - Performance bonus: up to £3,000 annually, based on performance